Embark on a journey with Jeannie Walters as we unlock the secrets to customer experience success that transcend industries. There are aspects to managing the customer experience in an intentional and proactive way that are true no matter the size of the organization, the leadership, the industry, you name it. We're exploring the must-have elements as opposed to nice-to-haves and mentioning some things you might want to actively ignore.
Join the conversation and discover how customer experience can elevate your business.
Resources Mentioned:
Download the free CX Mission Statement Workbook -- bit.ly/cx-mission-workbook
Download the free CX Success Statement Workbook -- bit.ly/cx-success-workbook
Experience Investigators Website -- experienceinvestigators.com
Learn more about CXI Flight School™ -- cxiflightschool.com
Watch the video version of this episode on YouTube -- youtube.com/@jeanniewalters
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Becoming Customer-Centric
Customer Experience (CX) Examples in Evolving Industries
Managing Change with Customers
Top 10 Ways Customer Experience (CX) Makes a Better World
Customer Experience (CX) Value Creation
Characteristics of Great Customer Experience (CX)
Process Improvement VS. Customer Experience
Defining Customer Experience
5 Questions for Customer Experience (CX) Leaders
How To Use a Customer Experience (CX) Mission
Customer Experience (CX) Training
Leadership Buy In
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