Embark on a journey with Jeannie Walters as we unlock the secrets to customer experience success that transcend industries. There are aspects to managing the customer experience in an intentional and proactive way that are true no matter the size of the organization, the leadership, the industry, you name it. We're exploring the must-have elements as opposed to nice-to-haves and mentioning some things you might want to actively ignore.
Join the conversation and discover how customer experience can elevate your business.
Resources Mentioned:
Download the free CX Mission Statement Workbook -- bit.ly/cx-mission-workbook
Download the free CX Success Statement Workbook -- bit.ly/cx-success-workbook
Experience Investigators Website -- experienceinvestigators.com
Learn more about CXI Flight School™ -- cxiflightschool.com
Watch the video version of this episode on YouTube -- youtube.com/@jeanniewalters
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Employee Experience ROI
Investigating Customer Experiences
More than NPS
Measuring and Communicating Improvements
Shift Siloed CX To Connected CX
CX Tech Tool Talk
Step into CX Leadership
The Case of Missing CX
Get that CX Job!
Be a Lifelong CX Learner
Getting Data Right
Starbucks CEO in the Store
Is my CX Role In Jeopardy?
Innovate with CX
Overcoming Imposter Syndrome in CX Careers
What's a Service Code and How Do We Use It?
Journey Mapping - What's Next!?
CX Budget for Growing Businesses
WHY Align CX with Business Goals?
CX and EX At Once
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