Embark on a journey with Jeannie Walters as we unlock the secrets to customer experience success that transcend industries. There are aspects to managing the customer experience in an intentional and proactive way that are true no matter the size of the organization, the leadership, the industry, you name it. We're exploring the must-have elements as opposed to nice-to-haves and mentioning some things you might want to actively ignore.
Join the conversation and discover how customer experience can elevate your business.
Resources Mentioned:
Download the free CX Mission Statement Workbook -- bit.ly/cx-mission-workbook
Download the free CX Success Statement Workbook -- bit.ly/cx-success-workbook
Experience Investigators Website -- experienceinvestigators.com
Learn more about CXI Flight School™ -- cxiflightschool.com
Watch the video version of this episode on YouTube -- youtube.com/@jeanniewalters
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
CX Pulse Check - November 2023
Your CX Library
Getting Part-Time Employees to Embrace CX
A Scary CX Story
CX Pulse Check #2
Customer Experience VS. Member Experience
Acting on Negative Feedback
Updating CX Foundations
CX Pulse Check
Prioritizing with a CX Charter
Performance Reviews & CX
Focus Groups and Feedback
Customer Service vs Customer Experience
Am I the Only One Who Cares?
Find Your CX Budget
Getting Serious about CX
CX as a Brand Differentiator
Employee Experience ROI
Investigating Customer Experiences
More than NPS
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