While payment facilitation has opened up a new segment of service providers within the payments industry, embedded finance is opening up the world of payments to every company.
The allure of embedded finance is rooted in the deepening of the customer relationship through offering meaningful financial products. This deeper relationship comes in the form of increased customer loyalty - or “stickiness” - and new revenue streams accretive to the company’s core business.
This is all well and good, but payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?
In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.
Episode 60 - Where and Why Interchange Optimization Works - CardConnect
Episode 59 - B2B Payments are Hot - Glenbrook's Erin McCune
Episode 58 - Consumers and Faster Payments - Consumers Union
Episode 57 - The Bumpy Road toward Merchant EMV Adoption - Heartland
Episode 56 - Consumer Healthcare Payments - BillingTree
Episode 55 - 3D Secure and the IoT - CardinalCommerce
Episode 54 - Securing IoT Payments - Gemalto
Episode 53 - India's Payments Innovation Scene - Glenbrook's Allen Weinberg
Episode 52 - Innovation for the Underserved - FinLab
Unravelling the Payments Data Hairball
Episode 50 - Internet identity, privacy, and a blockchain - SecureKey
How to Get, and Stay, Smart in Payments
Episode 48 - APIs, ACH, and Faster Money - Dwolla
Episode 47 - Blockchains and Moving Money on the Internet - Circle Internet Finance
Episode 46 - 3D Secure, Visa, and CardinalCommerce
Episode 45 - False Declines and Ethoca's Role
Episode 44 - On Privacy, IoT, and Security - Online Trust Alliance
EP43: Making Money Fly over Borders - ISO 20022, the IPFA, and Faster International Payments
Payments Data with Russ Jones
Marwan Forzley, Align Commerce, and the Evolution of Blockchain Business
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