While payment facilitation has opened up a new segment of service providers within the payments industry, embedded finance is opening up the world of payments to every company.
The allure of embedded finance is rooted in the deepening of the customer relationship through offering meaningful financial products. This deeper relationship comes in the form of increased customer loyalty - or “stickiness” - and new revenue streams accretive to the company’s core business.
This is all well and good, but payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?
In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.
Episode 99 - Reducing Chargeback Handling Pain - Rick Lynch, Verifi
Episode 98 - Google Pay Deep Dive with Google's Steve Klebe
Episode 97 - Data Breach Prevention, Investigation, and Remediation - Chris Uriarte, AON Cyber Solutions
Episode 96 - Enterprise Risk, No Time to Relax - Tricia Phillips, Kount
Episode 95 - Hiding Data Jewels in the Tokenization Vault - Alex Pezold, CEO, Tokenex
Episode 94 - Digital Identity and Blockchain Tech - Andre Boysen, SecureKey
Episode 93 - Fitting QR Codes into the Card System - Bastien Latge, EMVCo
Episode 92 - Fintech Leaders Talk Payments - Fintech South Atlanta 2019
Episode 91 - Contactless Magic on a Merchant Smartphone - Maxime de Nanclas, Mobeewave
Episode 90 - PSD2 Enables Fintech Competitors - Myles Stephenson, Modulr
Episode 89 - Growing a Fintech Business for Small Business Cross-border Payments by Outgrowing the Blockchain - Marwan Forzley, Veem
Episode 88 - Digital Marketplaces Go Global - Tomas Likar, Hyperwallet
Episode 87 - On Launching an SMB POS Product Line - Gavin Rosenberg, TSYS
Episode 86 - Fraud Management and the E-Tailer - Rafael Lourenco, ClearSale
Episode 85 - It's Hard to Communicate about Chargebacks - Keith Briscoe, Ethoca
Episode 84 - Diving into the Deep Data Pool - Feedzai's Saurabh Bajaj and Nick Stanchenko
Episode 83 - Settlement Systems in Detail - Carol Coye Benson, Glenbrook
Episode 82 - Restaurant Payments Deep Dive - Tim McKenna, Heartland Payment Systems
Episode 81 - Real Time Payment Network Update - Steve Ledford, TCH
Episode 80 - Talking Tokenization - Glenbrook's Russ Jones
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