While payment facilitation has opened up a new segment of service providers within the payments industry, embedded finance is opening up the world of payments to every company.
The allure of embedded finance is rooted in the deepening of the customer relationship through offering meaningful financial products. This deeper relationship comes in the form of increased customer loyalty - or “stickiness” - and new revenue streams accretive to the company’s core business.
This is all well and good, but payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?
In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.
Episode 159 - The Top KPI of International E-Commerce - Ralph Dangelmaier, CEO, BlueSnap
Episode 158 - The High Pain of Push Payment Scams - PJ Rohall, Featurespace
Episode 157 - Experts Deep Dive on Financial Health and Inclusion
Episode 156 - How to Make Financial Health a Reality - Mimi Joy, Financial Health Network
Episode 155 - Enabling Payments Operations and the Multiplayer Fintech Ecosystem - Dimitri Dadiomov and Rachel Pike, Modern Treasury
Episode 154 - Fighting Disruption in Merchant Services with Payments Tech - Kyle Pexton and Nick Starai, NMI
Episode 153 - How to Make B2B Payments in a Few Lines of Code - Brady Harris and Adam Steenhard, Dwolla - Payments on Fire® Fintech Series
Episode 152 - The Fast Payments Imperative - Elizabeth McQuerry, Glenbrook and Craig Ramsey, ACI Worldwide
Episode 151 - The Fintech Network Built for SMB Payments - Marwan Forzley, Veem
Episode 150 - How a Fintech Speeds the Logistics Industry - Robin Gregg, RoadSync
Episode 149 - Bringing Data to Secure A2A Transactions - Eli Polanco, Nivelo
Episode 148 - The Fintech Bringing Crypto and Diem to Payments Users - Ran Goldi, First
Episode 147 - The Apps of the Card World: Closed Loop Prepaid - Dom Morea, Fiserv
Episode 146 - Multiplayer Fintech Builds a Winning B2B Service - Robin Gandhi, TripActions
Episode 145 - GPay's Impact on Every Stakeholder: Way More Than a Wallet - Steve Klebe, Google
Episode 144 - Innovation in Fast Money: 4th Annual RTP Network Update - Steve Ledford, The Clearing House
Episode 143 - The Buy Now Pay Later Challenge to Credit Issuers - Chris Bixby, Sezzle - Payments on Fire® Fintech Series
Episode 142 - Don’t Miss Out on Faster Payments, The Next Big Shift in Digital Payments - Russ Jones, Glenbrook Partners
Episode 141 - The Data Driven Money Supply Chain - Keith Smith, CEO, Payability - Payments on Fire® Risk Series
Episode 140 – Finding Fraudsters at the Front Door - Robert Capps, NuData Security - Payments on Fire® Risk Series
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
NABOR® TALKS
U.S Property Podcast
Aligned Money Show
The Ramsey Show
Planet Money