We depend on online reviews for everything from hotel and restaurant bookings to what products to buy, and as we hear in this programme, medical and cosmetic procedures.
But what happens when customers and companies start resorting to lawsuits as a result?
We hear from patients who have had legal action taken against them for reviews they've written.
(Image: A surgeon putting on surgical gloves. Credit: Getty Images)
Presented and produced by Ed Butler
Business Daily meets: Iñaki Ereño
Tackling India's heatwaves
Portugal’s digital nomads
The rising popularity of surrogacy in Georgia
Tourism: Emily in Paris
Tourism: Speciality cruises
Tourism: The economics of the all inclusive
Tourism: Africa bouncing back
Tourism: Halal holidays
Business Daily Meets: Iyinoluwa Aboyeji
The tech supporting women's health
Money and love: Your questions
Inside Europe's biggest LNG terminal
The US banking system on life support
The 'right to repair' movement
The economics of cocaine
Business Daily Meets: Tony Elumelu
Microfinance in Sri Lanka: part 2
Microfinance in Sri Lanka part 1
Music and business: Gigging
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The emPOWERed Half Hour
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The Infinite Monkey Cage
Friday Night Comedy from BBC Radio 4
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Elis James and John Robins