We depend on online reviews for everything from hotel and restaurant bookings to what products to buy, and as we hear in this programme, medical and cosmetic procedures.
But what happens when customers and companies start resorting to lawsuits as a result?
We hear from patients who have had legal action taken against them for reviews they've written.
(Image: A surgeon putting on surgical gloves. Credit: Getty Images)
Presented and produced by Ed Butler
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Caste bias in corporate America
The Chinese migrants trying to get into the US
Saudi Arabia's multi-billion dollar football powerhouse bet
Why is the French wine industry struggling?
Business Daily meets: Babbel CEO Arne Schepker
The Crypto King and the journalist
Spook-onomics: the global boost of Halloween
The electric car race
Elon Musk's X: The Twitter takeover a year on
Business Daily meets: Akinwumi Adesina
Short Stories: The amateur trader
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Why is the US building electric car battery factories?
Bottles or balsa: What should wind turbine blades be made from?
The impact of India's rice export ban
Business Daily meets: Durreen Shahnaz
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