WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Date: April 7, 2011
Featuring:
When IHI published a white paper last year written by Jim Conway and three colleagues, there was little doubt that health care organizations were seeking guidance on the best and most transparent ways to prepare for and respond to serious medical crises. However, the September 2010 publication of Respectful Management of Serious Clinical Adverse Events, hit a nerve (in the best sense) that even the authors couldn’t have predicted: there have been thousands of downloads of the white paper from IHI.org, and dozens of organizations and health care providers have been eager to spread its guiding content far and wide.
Not only that, the compilation of tools and best practices — from having a plan ready to be implemented, to enacting the plan, to ensuring that everyone affected has what they need, when they need it — wound up serving as a resource for several hospitals facing unfortunate clinical occurrences. Leaders from two of the affected hospitals — Michael Fisher and Uma Kotagal from Cincinnati Children’s and Tony Armada from Advocate Lutheran — join Jim Conway to discuss what they learned, in real time, about the critical importance of making crisis management a part of every organization’s culture of quality and safety. Among other things, patient- and family-centeredness must anticipate those moments “when things go wrong.”
Michelle Hoppes also joins the program to offer her perspective and that of the changing world of hospital risk management to align with a respectful response to serious adverse events.
WIHI: Success at the Right Speed: Learning from Toyota
WIHI: The Meaningful Methodology of Patient- and Family-Centered Care
WIHI: Momentum for Maternity of the Safest Kind
WIHI: The Next Wave of Reform for Medical Education
WIHI: The Health Care Tune-Up Show! Leading with Logic and Emotion
WIHI: Message to Managers: Crises Happen. Plan Ahead!
WIHI: Tipping the Scales: Fresh Ideas to Combat Obesity
WIHI: Adverse Events and Their Aftermath: SOS from Clinicians
WIHI: Gimme Housing, Not the ED: A New Campaign for Housing the Homeless
WIHI: Patient Safety Officer: One Person’s Title, Everyone’s Responsibility
WIHI: OpenNotes and the Electronic Medical Record
WIHI: All Hospitals in Favor of Saving Money: Say “Patient Flow!”
WIHI: Getting Down to Business…and Health Care Reform
WIHI: New Ways to Reduce Diagnosis Errors
WIHI: The Future of Nursing
WIHI: Quality Care During Advanced Illness: What Do Patients Want That Works?
WIHI: Run, Don’t Walk! The Urgent Need for Patient Safety
WIHI: Reducing Avoidable Visits to the Emergency Department
WIHI: The Medical Home
WIHI: Next Waves of Health Care Reform
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