Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/341
My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has become known around the world for his role in what's now called the “Theatre Cap Challenge” — a method for improving communication and, thereby, improving patient safety and outcomes.
As we talk about today, Rob had the idea of writing his name and role on his surgical cap with a sharpie. Eventually, he (and others) have gotten printed caps made as shown below in my LinkedIn post about our discussion (it has received 200,000 views and counting).
As I wrote on LinkedIn, Rob has, unfortunately, been trolled, threatened, and bullied for this seemingly benign and obvious improvement idea — both in the workplace and online. It seems that outsiders to healthcare and those who are new to medicine find an idea like this to be obviously helpful, but those who have been in healthcare the longest struggle to accept it.
I appreciate Rob's perspective that those who oppose this innovation, for whatever reason, probably aren't bad people — they just have a different view and, possibly, some old habits or cognitive biases that they are stuck in.
The interview goes for over an hour. One thing I'd like to do is produce a shorter audio piece that's more like an NPR news story. See below for a full transcript and for links, videos, and more. His website is www.psnetwork.org.
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Jake Stiles on Lean Executives, the Recruiting Landscape, and a Coming ”Compensation Correction”
Ken Pilone, the Author of Lean Leadership on a Napkin; Toyota Says ”Lean” and More
Why Damon Baker Thinks Lean Has a Marketing Problem; the Need to Speak the CEO’s Language
Sarah Boisvert on New Collar Careers and the Need for 21st Century Apprenticeships
Luke Szymer on Agile, Testing Hypotheses, and Process Behavior Charts
Alan Robinson on Continuous Improvement for All and Practical Innovation in Government
Torbjorn Netland, PhD on Company Production Systems, Lean & Technology, and More
Lisa Yerian, MD on the Cleveland Clinic’s Improvement Journey and How Lean Got Them Through COVID
Rich Sheridan, CEO of Menlo Innovations, on Eliminating Fear and Increasing Joy in Work
Just the Lean Talk 2 -- Mark Graban & Jamie Flinchbaugh Discuss Lean Supply Chains
Skip the Lean 101 Training? Mark Graban and Jamie Flinchbaugh
Lauren Hisey on Bridging the Gap Between People, Process, and Technology
Sumitra Vig on Lean & Quality: First Time Right or Next Time Right?
Michael Parent on ”The Lean Innovation Cycle” -- Human-Centered Design and More
Michele Smith on Winning the People Side of Lean Transformation
Nicole Tschierske: Lean Reduces Stress and Burnout in the Workplace
Crystal Davis on Courageous Leadership and Pandemic Supply Chains
Dan Pink’s Favorite Mistake -- and the Power of Regret
John Dues on Continual Improvement, Deming, and Process Behavior Charts in Education