Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/341
My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has become known around the world for his role in what's now called the “Theatre Cap Challenge” — a method for improving communication and, thereby, improving patient safety and outcomes.
As we talk about today, Rob had the idea of writing his name and role on his surgical cap with a sharpie. Eventually, he (and others) have gotten printed caps made as shown below in my LinkedIn post about our discussion (it has received 200,000 views and counting).
As I wrote on LinkedIn, Rob has, unfortunately, been trolled, threatened, and bullied for this seemingly benign and obvious improvement idea — both in the workplace and online. It seems that outsiders to healthcare and those who are new to medicine find an idea like this to be obviously helpful, but those who have been in healthcare the longest struggle to accept it.
I appreciate Rob's perspective that those who oppose this innovation, for whatever reason, probably aren't bad people — they just have a different view and, possibly, some old habits or cognitive biases that they are stuck in.
The interview goes for over an hour. One thing I'd like to do is produce a shorter audio piece that's more like an NPR news story. See below for a full transcript and for links, videos, and more. His website is www.psnetwork.org.
Marc Lushington-Murray: Lean, Self-Taught and Shingijitsu Mentored
Edward Blackman on Combining Behavioral Science with Continuous Improvement
Rachel Mandel, MD MHA, on Lean in the Covid-19 Era
Steve Feltovich on Deming and the Toyota Production System
Rachel Mandel, MD MHA, on Lean for Physicians and Health Systems
Harry Moser on the COVID-19 Supply Chain Wake-Up Call, Reshoring, and Lean
Dan Markovitz, "The Conclusion Trap"
Mitch Cahn on Lean and Pivoting to Shields & Gowns at Unionwear
Crystal Y. Davis on the Business Impact of Covid-19, and More
Adam Lawrence on Kaizen Events & The Wheel of Sustainability
Ask Docs Anything on Covid-19 / Coronavirus
@LeahBinder of @LeapfrogGroup on Coronavirus Prep & #PatientSafety Progress
Alfred Angerer on Lean Healthcare in Switzerland
Steve Spear on Evolving our Knowledge and Learning on #Lean
Dr. Michael Conroy on Lean as a Chief Medical Officer
Amy C. Edmondson on Psychological Safety and "The Fearless Organization"
An Engineer, an Architect, and a Nurse on Healthcare Improvement
Kim Hollon on the CEO's Role in Lean and Patient Safety
Quint Studer on Tips for Busy Leaders in Healthcare and Beyond
Dr. Fred Southwick, Teaching Quality, Patient Safety & Lean