Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/341
My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has become known around the world for his role in what's now called the “Theatre Cap Challenge” — a method for improving communication and, thereby, improving patient safety and outcomes.
As we talk about today, Rob had the idea of writing his name and role on his surgical cap with a sharpie. Eventually, he (and others) have gotten printed caps made as shown below in my LinkedIn post about our discussion (it has received 200,000 views and counting).
As I wrote on LinkedIn, Rob has, unfortunately, been trolled, threatened, and bullied for this seemingly benign and obvious improvement idea — both in the workplace and online. It seems that outsiders to healthcare and those who are new to medicine find an idea like this to be obviously helpful, but those who have been in healthcare the longest struggle to accept it.
I appreciate Rob's perspective that those who oppose this innovation, for whatever reason, probably aren't bad people — they just have a different view and, possibly, some old habits or cognitive biases that they are stuck in.
The interview goes for over an hour. One thing I'd like to do is produce a shorter audio piece that's more like an NPR news story. See below for a full transcript and for links, videos, and more. His website is www.psnetwork.org.
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Michael Parent on Lean Six Sigma in HR and Talent Acquisition
Lean Communicators Talk About Their Podcasts and More
Woody Zuill on Mob Programming and the Power of Flow
Mike Leigh on Breaking Down Barriers, Lessons from the Navy, and More
Mary and Tom Poppendieck on #Lean Software & More
Keith Ingels on "Adopting and Adapting" TPS to the Raymond Lean Management System
Elisabeth Swan on the Problems With Brainstorming and Why "Structure Sets You Free"
Michael Lombard on Kata, Crises, and his AME Conference Keynote
Seán Paul Teeling on Lean Healthcare and Covid-19 Treatment in Ireland
Bonus: Billy Taylor's "Favorite Mistake"
Steven J. Spear Remembers Hajime Oba of Toyota
Emily Elrod on What it Means to Work "WISE"
Craig Gygi on the "Truth About Data"
Patrick Anderson on Deming, Lean, and Shifting From Command and Control
Announcing a New Podcast Series: “My Favorite Mistake: Reflections From Business Leaders”
Tom Peters on Managing During the Madness of Covid Times and Beyond
John Toussaint, MD on Managing During Covid-19 Times & Beyond
Dr. Randal Pinkett Reflects on Winning "The Apprentice," Re-Watching it With His Daughter, and More
Dr. Randal Pinkett & Dr. Jeffrey Robinson on "Black Faces in White Places," The Apprentice, and More