Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
http://www.leanblog.org/341
My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has become known around the world for his role in what's now called the “Theatre Cap Challenge” — a method for improving communication and, thereby, improving patient safety and outcomes.
As we talk about today, Rob had the idea of writing his name and role on his surgical cap with a sharpie. Eventually, he (and others) have gotten printed caps made as shown below in my LinkedIn post about our discussion (it has received 200,000 views and counting).
As I wrote on LinkedIn, Rob has, unfortunately, been trolled, threatened, and bullied for this seemingly benign and obvious improvement idea — both in the workplace and online. It seems that outsiders to healthcare and those who are new to medicine find an idea like this to be obviously helpful, but those who have been in healthcare the longest struggle to accept it.
I appreciate Rob's perspective that those who oppose this innovation, for whatever reason, probably aren't bad people — they just have a different view and, possibly, some old habits or cognitive biases that they are stuck in.
The interview goes for over an hour. One thing I'd like to do is produce a shorter audio piece that's more like an NPR news story. See below for a full transcript and for links, videos, and more. His website is www.psnetwork.org.
BONUS: David Meier's "Favorite Mistakes" at Toyota and His Distillery
BONUS: Jamie Flinchbaugh, Revisited from 2006
Ryan McCormack on His “Operational Excellence Mixtapes” & More
BONUS: In Memoriam -- Podcast Guests Who Have Passed Away
Katie Anderson: One Year of "Learning to Lead, Leading to Learn" and the New Audiobook
Revisiting #124: Paul O'Neill on Habitual Excellence and Safety
Lean Six Sigma and Continuous Improvement from Railroads to Pageants: Allison Greco
The Lean Journey (and Mass Vaccination Sites) at Munson Healthcare: Kaleb Foss and Butch Bowlby
Dr. John Kenagy on Adaptive Design Kata: An Improvement and a Leadership Kata (Lean Healthcare)
Brad Jeavons on How to Remotely Deploy Lean and Agile (Outside of Manufacturing)
Tracy O'Rourke on Vaccinations, Lean Six Sigma in Government, and More
Ryan Weiss on Purpose + People + Process = Performance; Modernizing TWI
Samantha Riley on Making Data Count and Metrics for Healthcare and Beyond
MIT's Dr. Jonathan Byrnes on the Pandemic's Supply Chain Shocks
The "Founding Mothers" of the "Women in Lean" - Crystal Davis, Karyn Ross, Dorsey Sherman
Keith Champion on the Lucid (Motors) Production System
Rituso Shingo on The Toyota Production System and SMED
Katie Labedz on "How to Improve Absolutely Anything"
Joy Mason on Optimism and Lean Instead of Layoffs
Ivan Zak, DVM on Using Lean to Address Burnout in Veterinary Medicine