Fab Lab - Ep 44 - How to NOT Keep a Promise.
Customers have very low expectations...they don't expect us to show at all, much less on time.
What differentiates the average from exceptional is the ability to communicate in advance when a commitment can't be kept. And companies that are PROcess dependent can pull that off and even wow their customers when they're unable to show as promised.
Enjoy!
Costly Mistakes - Reaction vs Response
Interview – All Slab Fabber Founder – Chris Hildebrand
A Tale of Two Owners
Interview – Slippery Rock Gazette Editor - Larry Hood
Mindset for Mistake Management
Reducing Costly Mistakes
The Psychology of Selling a Stone Shop
How I Sold My Stone Shop
I Sold My Stone Shop and Why
The Fab Lab is Back! Update and New Season Teaser
Sacred cows make the best burgers. - Guest Host Ed Young
Part 2 -Interview with Ed Young - FabricatorsCoach.com
Part 1 -Interview with Ed Young - FabricatorsCoach.com
How to Help Your Employees!
Defining YOUR Success
Big Risks If It's Not Written Down
My First Week in the Stone Business
How to Know What you Want and Get It!
Interview on Marketing with Lorenzo Marquez of the Marqet Group.
Can Should Must
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