Fab Lab - Ep 44 - How to NOT Keep a Promise.
Customers have very low expectations...they don't expect us to show at all, much less on time.
What differentiates the average from exceptional is the ability to communicate in advance when a commitment can't be kept. And companies that are PROcess dependent can pull that off and even wow their customers when they're unable to show as promised.
Enjoy!
What! You're Quitting!!!
How did that happen?
High Five
Interview with Patrick Foley from Moraware
"The Cost of Not Defining Expectations"
"The Origins Of Expectations"
"Defining Expectations - Continued"
"How to Define your Expectations"
Ep: 55 "Transformation"
Ep: 54 "4 Leadership Lessons for the 4th of July"
Ep: 53 "The Turnaround"
Ep: 52 "Train Wreck"
Season 2 - Fab Lab Podcast Promo
Ep: 51 - "Daily Prioritizer"
Ep: 50 - "Dirty Rotten Tough"
Ep: 49 - "What about you? Part II
Ep: 48 - "How to Close on the Promise"
Ep: 47 - "How to Convey the Promise"
Ep: 46 - "How to Make the Right Promise to the Right Customer"
Ep: 45 - "How to NOT Overpromise"
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