If you want to survive (or even thrive) during the pandemic, you may need to approach your business differently. In this episode I review 25 business trends brought on by COVID-19. I base this talk on a great article in Forbes by Blake Morgan: https://www.forbes.com/sites/blakemorgan/2020/09/14/25-examples-of-covid-inspired-customer-experience-trends-in-action/#4fb53098774f
Blake Morgan writes great articles. See episode 82 where I discuss her article on the ROI of the Customer Experience:
https://leadersmith.podbean.com/e/what-is-the-roi-of-customer-experience-episode-82/
If you enjoyed this episode, I would like to hear from you. To contact, send me a Tweet or Parley: @daringerdes or leave a video message: https://flipgrid.com/leadersmith
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BEST LEADERSHIP QUOTES, VOLUME 2 [EPISODE 199]
BEST LEADERSHIP QUOTES, VOLUME 1 [EPISODE 198]
LESSONS FROM THE HAPPIEST MAN ON EARTH: A BOOK REVIEW [EPISODE 197]
WHY DID WE DROP THE BOMB ON JAPAN? [EPISODE 196]
LEADERSHIP LESSONS FROM GENERAL MOULTRIE [EPISODE 195]
WHY HE’S RUNNING FOR CONGRESS [EPISODE 194]
LESSONS FROM AN ENTREPRENEUR [EPISODE 193]
HOW MR. GOXX MAKES 19.41% TRADING BITCOIN [EPISODE 192]
LESSONS FROM THE COUNTRY MUSIC HALL OF FAME AND THE GRAND OLE OPRY [EPISODE 191]
JESUS AS LEADER [EPISODE 190]
Demystifying the Price at the Pump [Episode 189]
WHAT HAPPENS NEXT IN AFGHANISTAN WITH DAVID HAJJAR [Episode 188]
UNDERSTANDING AFGHANISTAN (with David Hajjar) [EPISODE 187]
LEADERSHIP IN BRITISH LITERATURE (WITH JEFF CARLUCCI) [EPISODE 186]
LEADERSHIP IN BRITISH LITERATURE (WITH JEFF CARLUCCI) [EPISODE 185]
THESE ARE THIS THINGS YOU NEED TO DO TO LOSE WEIGHT (THE CHANGE PROCESS ILLUMINATED) [EPISODE 184]
IS THE FOUR DAY WORK WEEK IN YOUR FUTURE? [EPISODE 183]
WHAT DO YOU WANT TO SAY TO THE WORLD? [EPISODE 182]
WHAT A TEXAS HIGH SCHOOL FOOTBALL COACH CAN TEACH YOU ABOUT LEADERSHIP [EPISODE 181]
THIS IS WHY CONSERVATIVES ARE SKEPTICAL ABOUT THE 2020 ELECTION [EPISODE 180]
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