If you want to survive (or even thrive) during the pandemic, you may need to approach your business differently. In this episode I review 25 business trends brought on by COVID-19. I base this talk on a great article in Forbes by Blake Morgan: https://www.forbes.com/sites/blakemorgan/2020/09/14/25-examples-of-covid-inspired-customer-experience-trends-in-action/#4fb53098774f
Blake Morgan writes great articles. See episode 82 where I discuss her article on the ROI of the Customer Experience:
https://leadersmith.podbean.com/e/what-is-the-roi-of-customer-experience-episode-82/
If you enjoyed this episode, I would like to hear from you. To contact, send me a Tweet or Parley: @daringerdes or leave a video message: https://flipgrid.com/leadersmith
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TWITTER TUESDAY #17 - INSTAGRAM EDITION [EPISODE 98]
THREE PRINCIPLES FOR NAVIGATING HARD TIMES [EPISODE 97]
BOSS’S DAY (AND WHETHER YOUR BOSS IS WORTH CELEBRATING) [EPISODE 96]
TWITTER TUESDAY #16 [EPISODE 95]
LIFE IN 2030 [EPISODE 94]
AN INTERVIEW WITH MIKE (OF MIKE’S WEATHER PAGE) [EPISODE 93]
TWITTER TUESDAY #15 – ACADEMIC EDITION [EPISODE 92]
OVERTURNING BAD ADVICE THAT WILL PREVENT SUCCESS [EPISODE 91]
WANT TO SIT IN ON A CLASS? THIS IS WHAT I TELL MY STUDENTS ABOUT TEAMWORK [EPISODE 90]
TWITTER TUESDAY #14 – BACK ON TWITTER [EPISODE 89]
THE PROFOUND RESPONSIBILITY OF LEADERSHIP [EPISODE 88]
BUILDING TRUST IN A REMOTE ENVIRONMENT [EPISODE 87]
TWITTER TUESDAY 13 – FUNNY MEME EDITION [EPISODE 86]
HOW TO CAPITALIZE ON THE CORONAVIRUS [EPISODE 85]
TWITTER TUESDAY 12 – MEME EDITION [EPISODE 83]
WHAT IS THE ROI OF CUSTOMER EXPERIENCE? [EPISODE 82]
WHY IS DELEGATION SO IMPORTANT? [EPISODE 81]
TWITTER TUESDAY #11 - Parler Edition [EPISODE 80]
HOW TO THRIVE DURING THE PANDEMIC: THINK WIN-WIN. [EPISODE 79]
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