If you want to survive (or even thrive) during the pandemic, you may need to approach your business differently. In this episode I review 25 business trends brought on by COVID-19. I base this talk on a great article in Forbes by Blake Morgan: https://www.forbes.com/sites/blakemorgan/2020/09/14/25-examples-of-covid-inspired-customer-experience-trends-in-action/#4fb53098774f
Blake Morgan writes great articles. See episode 82 where I discuss her article on the ROI of the Customer Experience:
https://leadersmith.podbean.com/e/what-is-the-roi-of-customer-experience-episode-82/
If you enjoyed this episode, I would like to hear from you. To contact, send me a Tweet or Parley: @daringerdes or leave a video message: https://flipgrid.com/leadersmith
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NOTABLE QUOTABLES: PETER F. DRUCKER’S HUMOR AND WIT [EPISODE 158]
NOTABLE QUOTABLES: PETER F. DRUCKER ON MANAGEMENT [EPISODE 157]
NOTABLE QUOTABLES: PETER F. DRUCKER ON LEADERSHIP [EPISODE 156]
HOW TO BUILD A FOLLOWING ON SOCIAL MEDIA [EPISODE 155]
HOW TO HANDLE FEARS WITH KIRSTEN ROSS VOGEL (PART II) [EPISODE 154]
HOW TO HANDLE FEARS WITH KIRSTEN ROSS VOGEL [EPISODE 153]
GET NOTICED WITHOUT SUCKING UP TO THE BOSS [EPISODE 152]
IT COULD FAIL [PART II - RISK] [EPISODE 151]
THINK OUTSIDE THE BOX (LIKE A NAVY SEAL) [EPISODE 150]
HAPPY BIRTHDAY PANDEMIC [EPISODE 149]
LEADERSHIP AND COMMUNICATION [PART III] [EPISODE 148]
LEADERSHIP AND COMMUNICATION PART II [EPISODE 147]
LEADERSHIP AND COMMUNICATION [PART I] [EPISODE 146]
HOW TO LEAD WELL AT HOME [EPISODE 145]
20 HABITS YOU MUST STOP [EPISODE 144]
THE LEADERSHIP SECRETS OF RUSH LIMBAUGH [EPISODE 143]
7 WAYS TO GET YOURSELF PROMOTED SOONER [EPISODE 142]
HOW TO DEVELOP A SUCCESS MINDSET [EPISODE 141]
HOW OUR BRAINS ARE WIRED FOR POLITICAL HATRED [EPISODE 140]
THE LINK BETWEEN ENGAGEMENT AND PROFITABILITY AT WORK [EPISODE 139]
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