Pauline Armbrust started Airport Retail News, an eight-page newsletter, in 1995 after hearing a soundbite about how much revenue airports in Europe were generating from their retail shops. American airports at the time were just discovering the potential in concessions, making it the perfect time to launch. As the industry evolved, so did ARN. Armbrust transitioned her newsletter into Airport Revenue News magazine in 2001 and started what is now the Airport Experience Conference a few years later. Two decades later, she sees an industry that focuses more intently on customer needs and wants, involves more local brands and embraces technology for the betterment of the traveler experience.
Ep. 123 - Khalia Moore, Senior Manager Airport Dining & Retail, Seattle-Tacoma International Airport
Ep. 122 - Stewart Steeves, COO, Vantage Airport Group
Ep. 121 - Tim Harms, CEO, Enliven
Ep. 120 - Daniel Robert Gooch, President and CEO, Canadian Airports Council
Ep. 119 - David Kasprak, Principal and Co-Founder, O’Kelly Kasprak
Ep. 118 - Todd Hauptli, President and CEO, American Association of Airport Executives
Ep. 117 - Rob Wigington, Executive Director, Airport Restaurant & Retail Association
Ep. 116 - Stephen Van Beek, Director & Head of North American Aviation, Steer
Ep. 115 - Justin Meyer & David Long, City of Kansas City Aviation Department
Ep. 114 - Sam Whitehorn, Principal & Co-Founder, Elevate Government Affairs
Ep. 113 - Lise D’Andrea, President, CEO & Founder, CXE
Ep. 112 - Sam Whitehorn, Principal & Co-Founder, Elevate Government Affairs
Ep. 111 - Roddy Boggus, Vice President and Aviation Buildings Service Group Leader, RS&H
Ep. 110 - Christina Cassotis, CEO, Allegheny County Airport Authority, which runs Pittsburgh International Airport
Ep. 109 - Bill Swelbar, Chief Industry Strategist with Delta Airport Consultants
Ep. 108 - Rian Burger, Senior Principal specializing in Airports for Stantec Architecture
Ep. 107 - Julie Wienberg, Vice President of Aviation Infrastructure, HNTB Corp.
Ep. 106 - Nick Baker, CEO and Creative Director, SmartDesign Group
Ep. 105 - Ross Koenigs, R&D Brewer, New Belgium Brewery
Ep. 104 - Jonathan Song, Director of Global Business Development, Plaza Premium Group
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