Pauline Armbrust started Airport Retail News, an eight-page newsletter, in 1995 after hearing a soundbite about how much revenue airports in Europe were generating from their retail shops. American airports at the time were just discovering the potential in concessions, making it the perfect time to launch. As the industry evolved, so did ARN. Armbrust transitioned her newsletter into Airport Revenue News magazine in 2001 and started what is now the Airport Experience Conference a few years later. Two decades later, she sees an industry that focuses more intently on customer needs and wants, involves more local brands and embraces technology for the betterment of the traveler experience.
Ep. 28 - Zenola Campbell, Dallas/Fort Worth International Airport
Ep. 27 - Michael Svagdis, SSP America
Ep. 26 - Paul Brown, Hartsfield-Jackson Atlanta International Airport
Ep. 25 - John Reeb, San Francisco International Airport
Ep. 24 - Scott Carr, Greenville-Spartanburg International Airport
Ep. 23 - Justin Meyer, Kansas City International Airport
Ep. 22 - Ben Zandi, Fraport USA
Ep. 21 - Ken Buchanan, Dallas/Fort Worth International Airport
Ep. 20 - Rosemarie Andolino, MAG USA
Ep. 19 - Michael Levine, Tastes on the Fly
Ep. 18 - Roger Fordyce, Hudson
Ep. 17 - Bryant Francis, Oakland International Airport
Ep. 16 - Bill Casey, Areas USA
Ep. 15 - Vince Modica, Wolfgang Puck
Ep. 14 - Woody Bibbens, ReachTV
Ep. 13 - Christina Cassotis, Pittsburgh International Airport
Ep. 12 - Kelsey Finn, National Association of College Auxiliary Services
Ep. 11 - Lise D'Andrea, Customer Service Experts
Ep. 10 - Chellie Cameron, Philadelphia International Airport
Ep. 9 - Peter Amaro, Master ConcessionAir
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