Pauline Armbrust started Airport Retail News, an eight-page newsletter, in 1995 after hearing a soundbite about how much revenue airports in Europe were generating from their retail shops. American airports at the time were just discovering the potential in concessions, making it the perfect time to launch. As the industry evolved, so did ARN. Armbrust transitioned her newsletter into Airport Revenue News magazine in 2001 and started what is now the Airport Experience Conference a few years later. Two decades later, she sees an industry that focuses more intently on customer needs and wants, involves more local brands and embraces technology for the betterment of the traveler experience.
Ep. 103 - Christina Apatow, Founder, Fetchy Fox
Ep. 102 - Bethanie Nonami, CEO, Marley Nonami
Ep. 101 - Dr. Keith Aqua, Chief Medical Officer, Mile Hight Labs
Ep. 100 - Jason Paltzer, Concessions Operations Manager, Indianapolis International Airport
Ep. 99 - Eric Friedman, Principal Services Agent – Concessions, Louis Armstrong New Orleans International Airport
Ep. 98 - Meredith Genochio, Chief Operating Officer, Tastes on the Fly
Ep. 97 - Joya Kizer Clark, president & CEO, Casa Unlimited
Ep. 96 - Nick Crews, CEO, Crews Hospitality
Pam Dechant, senior vice president of concessions, Denver International Airport
Ep. 94 - Mori Russell, business development manager, Concessions International
Ep. 93 - Annabel Lawee, CEO and founder, Breeze
Ep. 92 - Crystal Browning, CEO & founder, Baggage Nanny
Ep. 91 - Ty Manegold, co-founder & president, ROAM Fitness
Ep. 90 - Jeff Taylor, senior properties administrator, Jacksonville Aviation Authority
Ep. 89 - Julie Melnick, founder, Sky Squad
Ep. 88 - Jordan Walbridge, co-founder, Gameway
Ep. 87 - Florence Brown, director of communications, Philadelphia International Airport
Ep. 86 - Leanne Andress, aviation business manager, Fort Lauderdale-Hollywood International Airport
Ep. 85 - Cynthia Yeung, robot evangelist
Ep. 84 - Ramon Lo, publisher, Airport Experience News
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