The role of automation in managed services is not new, however, it has a rough history. MSPs have always recognized the need to scale their operations but have struggled with how to implement automation in a consistent fashion.
Besides the obvious benefits automation can bring to the internal operations of the MSP, there are revenue generating opportunities as well. The same automation practices can easily be applied to service offerings to be provided to the customer, managed by the MSP.
Highlights:
MSP Zone Guest: Keith Abramson, ElectroNeek
My Thoughts on the CISA MSP Advisory
Can You Survive Without Managed Services
The MSP Legislation We Need
MSP Service Catalogs in the Age of Cloud
How to Have the "Ransomware Conversation" with Your Clients
MSPs Are Responding to Ransomware Attacks
How to Fix the “Secretive” Reputation of Cloud Providers
The Difference Between Internal IT and the MSP
MSP Tool Decentralization
Defining MSP, MSSP, & SOCaaS
How NOT to Respond to the Kaseya Ransomware Attack
What MSPs Need to Know about the Kaseya Ransomware Attack
My Thoughts on the Kaseya Breach
Risks of Shadow IT and How MSPs Can Fix Them
More States Implementing MSP Regulation
Service Guarantees – Should MSPs Use Them?
Rise of the Cybersecurity Reseller
What is the Difference between Reactive and Proactive Providers?
Should MSPs Charge More for High Profile Clients?
Setting up Your Managed Services Portfolio
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