Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at UMass Medical School and Chief Executive Officer of the UMass Memorial Health Care system. You might have heard Dr. Dickson speak in Episode #231 of the podcast, which was audio from the CEO panel at the 2015 Lean Healthcare Transformation Summit. By the way, I hope you can join me at this year's Summit. In that audio, Dr. Dickson talked about the beginning of what has been quite an impressive turnaround at UMass Memorial Health Care. I invited him to formally be a guest on the podcast to talk about their progress, and what it means for him to be creating a culture of “Everyday Innovators: Everywhere, Every Day,” which has led to over 65,000 ideas being implemented in five years. This is also a topic he blogs about quite a bit. In our conversation, we discuss how he found Lean originally “almost out of desperation.” How can we shift from “knowing the answer” to “continuous experiments?” Why is it important that he, as CEO, not be “throwing solutions out” when working with people? Does it help that he works a few shifts a month as an emergency medicine doc? We talk about that and more.
Joel Tosi and Dion Stewart, "Creating Your Dojo"
Tim Turner - Building Lexus, Leaving Toyota, and Helping Elsewhere
John Dyer, "The Facade of Excellence"
Cinnamon Dixon, Tiered Huddles at Cleveland Clinic
Brad Parsons, Hospital CEO & Co-Author of "Creating an Effective Management System"
Mark Ryan, Transformation, Kaizen, and Management at Franciscan St. Francis Health
Edward Niedermeyer on "Ludicrous" Stories About Tesla & Toyota
David B. Reid, P.E., Lean & Kaizen at Chick-fil-A *
Amanda Mewborn, Combining Engineering and Nursing
Adam Ward (@adz_mikl) on Lean Design in Healthcare
Dr. Rob Hackett (@patientsafe3) on #TheatreCapChallenge & Change in Healthcare
Preview: "Lean Whiskey" Podcast
@JoyFurnival, Lean in NHS England
Charlie Protzman, “Lean BASICS”
Grey Dube, Another Lean Healthcare CEO from South Africa
Vance Jackson, a Lean Healthcare CEO from West Virginia
Gladys Bogoshi, a Lean Healthcare CEO from South Africa
Barry O’Reilly on the Need to “Unlearn”
Barry McCarthy, Toyota as a Development Company
The Toyota Kata Memory Jogger