Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at UMass Medical School and Chief Executive Officer of the UMass Memorial Health Care system. You might have heard Dr. Dickson speak in Episode #231 of the podcast, which was audio from the CEO panel at the 2015 Lean Healthcare Transformation Summit. By the way, I hope you can join me at this year's Summit. In that audio, Dr. Dickson talked about the beginning of what has been quite an impressive turnaround at UMass Memorial Health Care. I invited him to formally be a guest on the podcast to talk about their progress, and what it means for him to be creating a culture of “Everyday Innovators: Everywhere, Every Day,” which has led to over 65,000 ideas being implemented in five years. This is also a topic he blogs about quite a bit. In our conversation, we discuss how he found Lean originally “almost out of desperation.” How can we shift from “knowing the answer” to “continuous experiments?” Why is it important that he, as CEO, not be “throwing solutions out” when working with people? Does it help that he works a few shifts a month as an emergency medicine doc? We talk about that and more.
Interview with Bella Englebach on The Edges of Lean and More
Prof. Elliott Weiss on Steph Curry Tweaking His 3-Point Shot and Not Reacting to Noise in Other Settings
Steel Toes and Stilettos, an Interview with Kathy Miller and Shannon Karels
Retired RAF Pilot Peter Docker, on Leadership From the Jumpseat
Cindy Young, PhD on Knowledge Management and Lean
Lean in Mental Healthcare with Sunil Khushalani, MD and Antonio DePaolo, PhD
Ben Bensaou: From Lean Production to ”Built to Innovate”
Gerard Ibarra on ”Good Decisions, Better Outcomes”
Jamie Flinchbaugh on ”People Solve Problems” - His New Book
Sonia Singh: From Lean Coach to Leadership Coach, From Consultant to Coach
The Power of Process: Interview With Matt Zayko and Eric Ethington
John Chacon on Continuous Improvement and the Dangers of Paying People to Think
Nick Katko and Mike De Luca Talk About Practicing Lean Accounting
Karyn Ross, Lean and Kind Leadership
John Gallagher, Lean and The Uncommon Leader
Katie Anderson on Breaking the Telling Habit
Balaji Reddie, Founder of the Deming Forum India
Laura Kriska, the First American Woman to Work at Honda HQ in Japan
Brant Cooper on Being ”Disruption Proof” in Pandemic Times & Beyond
BONUS: John Shook, Revisited from 2009 - Managing to Learn and A3 Problem Solving