Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at UMass Medical School and Chief Executive Officer of the UMass Memorial Health Care system. You might have heard Dr. Dickson speak in Episode #231 of the podcast, which was audio from the CEO panel at the 2015 Lean Healthcare Transformation Summit. By the way, I hope you can join me at this year's Summit. In that audio, Dr. Dickson talked about the beginning of what has been quite an impressive turnaround at UMass Memorial Health Care. I invited him to formally be a guest on the podcast to talk about their progress, and what it means for him to be creating a culture of “Everyday Innovators: Everywhere, Every Day,” which has led to over 65,000 ideas being implemented in five years. This is also a topic he blogs about quite a bit. In our conversation, we discuss how he found Lean originally “almost out of desperation.” How can we shift from “knowing the answer” to “continuous experiments?” Why is it important that he, as CEO, not be “throwing solutions out” when working with people? Does it help that he works a few shifts a month as an emergency medicine doc? We talk about that and more.
BONUS: David Meier's "Favorite Mistakes" at Toyota and His Distillery
BONUS: Jamie Flinchbaugh, Revisited from 2006
Ryan McCormack on His “Operational Excellence Mixtapes” & More
BONUS: In Memoriam -- Podcast Guests Who Have Passed Away
Katie Anderson: One Year of "Learning to Lead, Leading to Learn" and the New Audiobook
Revisiting #124: Paul O'Neill on Habitual Excellence and Safety
Lean Six Sigma and Continuous Improvement from Railroads to Pageants: Allison Greco
The Lean Journey (and Mass Vaccination Sites) at Munson Healthcare: Kaleb Foss and Butch Bowlby
Dr. John Kenagy on Adaptive Design Kata: An Improvement and a Leadership Kata (Lean Healthcare)
Brad Jeavons on How to Remotely Deploy Lean and Agile (Outside of Manufacturing)
Tracy O'Rourke on Vaccinations, Lean Six Sigma in Government, and More
Ryan Weiss on Purpose + People + Process = Performance; Modernizing TWI
Samantha Riley on Making Data Count and Metrics for Healthcare and Beyond
MIT's Dr. Jonathan Byrnes on the Pandemic's Supply Chain Shocks
The "Founding Mothers" of the "Women in Lean" - Crystal Davis, Karyn Ross, Dorsey Sherman
Keith Champion on the Lucid (Motors) Production System
Rituso Shingo on The Toyota Production System and SMED
Katie Labedz on "How to Improve Absolutely Anything"
Joy Mason on Optimism and Lean Instead of Layoffs
Ivan Zak, DVM on Using Lean to Address Burnout in Veterinary Medicine