Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at UMass Medical School and Chief Executive Officer of the UMass Memorial Health Care system. You might have heard Dr. Dickson speak in Episode #231 of the podcast, which was audio from the CEO panel at the 2015 Lean Healthcare Transformation Summit. By the way, I hope you can join me at this year's Summit. In that audio, Dr. Dickson talked about the beginning of what has been quite an impressive turnaround at UMass Memorial Health Care. I invited him to formally be a guest on the podcast to talk about their progress, and what it means for him to be creating a culture of “Everyday Innovators: Everywhere, Every Day,” which has led to over 65,000 ideas being implemented in five years. This is also a topic he blogs about quite a bit. In our conversation, we discuss how he found Lean originally “almost out of desperation.” How can we shift from “knowing the answer” to “continuous experiments?” Why is it important that he, as CEO, not be “throwing solutions out” when working with people? Does it help that he works a few shifts a month as an emergency medicine doc? We talk about that and more.
Seán Paul Teeling on Lean Healthcare and Covid-19 Treatment in Ireland
Bonus: Billy Taylor's "Favorite Mistake"
Steven J. Spear Remembers Hajime Oba of Toyota
Emily Elrod on What it Means to Work "WISE"
Craig Gygi on the "Truth About Data"
Patrick Anderson on Deming, Lean, and Shifting From Command and Control
Announcing a New Podcast Series: “My Favorite Mistake: Reflections From Business Leaders”
Tom Peters on Managing During the Madness of Covid Times and Beyond
John Toussaint, MD on Managing During Covid-19 Times & Beyond
Dr. Randal Pinkett Reflects on Winning "The Apprentice," Re-Watching it With His Daughter, and More
Dr. Randal Pinkett & Dr. Jeffrey Robinson on "Black Faces in White Places," The Apprentice, and More
Katie Anderson on "Learning to Lead, Leading to Learn"
Bonus: How Can We (and Why Should We) Increase Diversity at Lean Events, etc.?
Christopher D. Chapman and Valeria Sinclair-Chapman, PhD on Lean, Diversity, Equity, and Inclusion
Ritu Ward on Developing People and Elevating Leaders
Lauren Hisey on Lean, Six Sigma, and A.I.
Mohamed Saleh, PhD on Lean in Healthcare
Mark Valenti and Brittany Wilson, Motivational Interviewing and the Great Mask Debate
Prof. Peter Hines on "Staying Lean"
Karen Gaudet on Lean at Starbucks and "Steady Work"