Welcome to this Disney at Work podcast. Walt's opening words when he dedicated Disneyland was:
"To all who come to this happy place...Welcome!"
Welcoming guests is a hallmark of the total Disney experience. One of the four Disney keys is Courtesy. A critical customer service behavior expected of all Disney Cast Members is that they greet, welcome, and thank all guests. I saw much of that when guests first pored into Disneyland last week as the gates finally reopened after a long hiatus. I myself felt very welcomed when I first came down Main Street U.S.A. as I entered the Magic Kingdom on Day 1 when it reopened last July. But how do you make it happen every day and in every Guest interaction? That's what we'll address in this Disney at Work podcast. We'll talk about the concept of "assertive" friendliness. We'll showcase different approaches for making people welcomed, and we'll offer you complimentary souvenirs that you can apply back in your own organization.
Welcome to this podcast on welcoming others!
Beat the Heat Hacks for Summer at Walt Disney World
Rick Barongi & The Pioneers of Disney’s Animal Kingdom
Star Wars Galactic Starcruiser Ends & Other Important Losses
When the Wait in Line is a Crime: Disney CSI+
Fantasyland at Disneyland Paris! A Place of Joy and Magic
Big Changes to Walt Disney World Park Reservations & Disney Dining in 2024
Dining Reviews at Narcoose’s and Story Book Dining at Artist Point with Snow White
Disney News From Around the World & Lawsuits Too
Beyond the Ride: Meet the Tron Green Team, along with Tron Food & Beverage Plus Retail!
Celebrating 25 Years of Disney’s Animal Kingdom
Dissecting Magic Kingdom Expansion Rumors
The Empire Strikes Back: Governor DeSantis Retaliates Against Disney
Disneyland Paris Interview with Imagineer Tom Morris
Orlando’s Water Park Wars--A Sign of Disney Park Attendance?
Disneyland Paris: Exploring Adventureland
Insights From Disney’s 2023 Shareholder Meeting
Epcot: Mary Poppins to Flower & Garden to the End of Harmonious
Roundup Rodeo BBQ Review!
Revisiting Sinbad’s Storybook Voyage & Compass of Your Heart
Epcot’s Spine: From Moana to CommuniCore to Fireworks--What’s Happening?
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