Welcome to this Disney at Work podcast. Walt's opening words when he dedicated Disneyland was:
"To all who come to this happy place...Welcome!"
Welcoming guests is a hallmark of the total Disney experience. One of the four Disney keys is Courtesy. A critical customer service behavior expected of all Disney Cast Members is that they greet, welcome, and thank all guests. I saw much of that when guests first pored into Disneyland last week as the gates finally reopened after a long hiatus. I myself felt very welcomed when I first came down Main Street U.S.A. as I entered the Magic Kingdom on Day 1 when it reopened last July. But how do you make it happen every day and in every Guest interaction? That's what we'll address in this Disney at Work podcast. We'll talk about the concept of "assertive" friendliness. We'll showcase different approaches for making people welcomed, and we'll offer you complimentary souvenirs that you can apply back in your own organization.
Welcome to this podcast on welcoming others!
New Disney Attractions, Offerings & Announcements Worldwide for 2023
3 Critical Disney Lessons From 2022
Disney Dining Outside In: Spectacular Thematic Restaurant Settings
Are You Too Late for Walt Disney World’s 50th Anniversary Celebration?
Imagineering Explored: Great Themed Park Transitions
Comparing Holiday Attraction Overlays at Disneyland and Walt Disney World
New Attractions Update at Disney Parks Worldwide
Lost in Space 220: A Restaurant Dining Review
A Tale of Two Bobs: 3 Leadership Lessons
Cirque du Soleil: Drawn to Life--Wow!
Bob Chapek Out! Bob Iger In!
5 Sit Down World Showcase Epcot Restaurants: One Review
5 Things You May Not Know About Disneyland Paris
The Making & Opening of Disney’s Fort Wilderness Campground in 1971
Fantasmic! is Fantastic! Here’s Why
1971 Walt Disney World Polynesian Hotel Cast Member Handbook
The Good, the Bad, the Ugly and the Fun of the Last 30 Days: A Big Disney Update
1971 Walt Disney World Contemporary Resort Cast Member Handbook
Theme Park Attendance at Disney: Troublesome Signs
Embarking on a Last Minute Disney Cruise
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