Welcome to this Disney at Work podcast. Walt's opening words when he dedicated Disneyland was:
"To all who come to this happy place...Welcome!"
Welcoming guests is a hallmark of the total Disney experience. One of the four Disney keys is Courtesy. A critical customer service behavior expected of all Disney Cast Members is that they greet, welcome, and thank all guests. I saw much of that when guests first pored into Disneyland last week as the gates finally reopened after a long hiatus. I myself felt very welcomed when I first came down Main Street U.S.A. as I entered the Magic Kingdom on Day 1 when it reopened last July. But how do you make it happen every day and in every Guest interaction? That's what we'll address in this Disney at Work podcast. We'll talk about the concept of "assertive" friendliness. We'll showcase different approaches for making people welcomed, and we'll offer you complimentary souvenirs that you can apply back in your own organization.
Welcome to this podcast on welcoming others!
Why Was CEO Bob Chapek’s Contract Extended at Disney?
First Visit & Look at the Brand New Disney Wish Cruise Ship!
Extinct Disney California Adventure Attractions
Forgotten Magic Kingdom Attractions I Miss (Or Never Did)
Odyssey to Disneyland Paris: A Trip Report & Beyond
Update June 2022: Cosmic Rewind, Disneyland News, Plus Genie+ & Disney+
A 5th Theme Park at Walt Disney World? Why It’s Needed, & What It Might Be!
Anticipating A Visit to Disneyland Paris During the 30th Anniversary
Comparing Guardians of the Galaxy: Cosmic Rewind to Tron Lightcycle Power Run
New Epcot World Celebration & World Discovery Announcements Starring CommuniCore!
New Disney Dining Experience Review at Epcot Connections Cafe & Eatery
Visiting the Disneyland Resort 20 Years Later
The State of Florida Repeals Walt Disney World’s Government Authority--What Does It Mean?
Doing Disney as a Diabetic
10 Things I Love Most About Disney’s Hollywood Studios
What Saved & Killed Pleasure Island
Disney Springs Heritage: Part II--Pleasure Island
Seats & Snacks: Walt Disney World’s Best Park Bench & Goody Combinations
The Hastening Fall of Bob Chapek, and Disney’s Long Road to Diversity, Equity & Inclusion: Part II
The Slow Fall of Bob Chapek, and Disney’s Long Road to Diversity, Equity & Inclusion: Part I
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