Welcome to this Disney at Work podcast. Walt's opening words when he dedicated Disneyland was:
"To all who come to this happy place...Welcome!"
Welcoming guests is a hallmark of the total Disney experience. One of the four Disney keys is Courtesy. A critical customer service behavior expected of all Disney Cast Members is that they greet, welcome, and thank all guests. I saw much of that when guests first pored into Disneyland last week as the gates finally reopened after a long hiatus. I myself felt very welcomed when I first came down Main Street U.S.A. as I entered the Magic Kingdom on Day 1 when it reopened last July. But how do you make it happen every day and in every Guest interaction? That's what we'll address in this Disney at Work podcast. We'll talk about the concept of "assertive" friendliness. We'll showcase different approaches for making people welcomed, and we'll offer you complimentary souvenirs that you can apply back in your own organization.
Welcome to this podcast on welcoming others!
Sleeping Beauty Castle: Le Château de la Belle au Bois Dormant at Disneyland Paris
Celebrating 4 Years of Star Wars Galaxy’s Edge
Quiet Corners in Epcot and Disney News from Every Corner
The Haunted Mansion & the Spirit of Compromise
Hat Box Ghost & More--Can We Assume Positive Intent For Imagineering & In Life?
A Big Announcement--Plus News of Two Princes Return to the Kingdom!
Checking Out Epcot’s International Food & Wine Festival for 2023
Celebrating 100 Years of Disney and More at Disneyland Resort
A Very Personal Disneyland Journey with My Son
Bob Iger’s Contract Extends to 2026--His Insights on the Company Moving Forward
Disney Wonder Alaskan Excursions: Part II
Onboard the Disney Wonder for Alaska: Part I
Busy Disney Update for June 2023
Celebrating 60 Years of Walt Disney’s Enchanted Tiki Room
New Park Attendance Numbers Around the Globe! What Do They Mean?
Right Down Main Street, U.S.A. at Disneyland Paris & Special Announcement!
Comparing Toy Story Lands--Which is Best?
Disney, Apple Vision Pro & the Metaverse
Discoveryland: A Very Different Tomorrowland
Rites of Passage on Avatar’s Flight of Passage
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