This week our guest is Charlie Boyle, the CEO of Customer Service Excellence Ireland. Strong advocate that customer service starts deep within an organisation and not just a front of house function. Sees customer experience as the key battleground for the hearts and minds of the consumer in the coming years.
Today Charlie discusses How Might We Balance Tech With The Human Touch?
Tech has been and will continue to add value to the customer experience. However, we run a big risk of going all-in with tech and forgetting we are dealing with humans. Balance is required now not when we have over-run the tech advancement.
How Might We Get RESULTS: The Art and Science of Getting it Done
How Might We Shape Our Future
How Might We Improve Relationships With Trust
How Might We Listen More
How Might We Innovate For Realists
How Might We Negotiate Under Pressure
How might we create the best starter website to attract customers
How Might We Become an Organisation That Attracts, Engages, and Retains Gen Z?
How Might We Become More Effective Leaders in These Difficult Times
How Might We Build An Online Business
How Might We Help first Generation Scholars Gain Valuable Work Experience
How Might We Need To Adapt Learning and Development to Take Advantage of The New Normal
How Might We Fully Engage Our Employees
How Might We Create High Performing and Agile Organisations
How Might We Build Business Resilience
How might we get our sales teams back up to speed quickly and adapt to the changing needs of our client base?
How Might We Increase Creativity and Innovation
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