This is a Podcast steeped in great leadership, an unswerving focus on improving the customer experience and resilience of the highest order. One not to be missed.
Derren Gittins is Managing Director at Verplas, a UK based business, managing all of the same challenges as many over recent years, such as supply chain, transport costs, raw materials availability, the ups and downs of the pandemic, and much more.
But that is only the half of it......
Having taken on the role in October 2020, travelling from the Midlands to the South Coast of England and staying over for 4 days a week to get things going, he quickly found that he had a big culture shift to implement if he was to be successful with his vision and ambitions for the business.
The starting point was not brilliant, but you have to start somewhere.
He was looking to build a successful, competitive business that truly put the customer at the heart of the experience, driving change through staff engagement and setting new standards across the team, all especially important in early challenging circumstances caused by the pandemic.
But culture takes time......
Then BANG, just as he is re-structuring his team, implementing improvements to IT, assessing and re-thinking the customer journey through the Investors in Customers programme, and still managing day-to-day pandemic challenges, another THUNDERBOLT hits.
We won't spoil the reveal, but it is safe to say that Derren must have felt like he had run over at least two or three black cats and broken several mirrors for him to be dealt the particular cards that came his way in 2021.
This is another inspiring podcast episode of leadership, resilience, trust in his team, focus, re-thinking EVERYTHING and getting the job done.
We challenge you not to be inspired by Derren's sheer force of nature and drive to succeed in the face of genuine adversity.
Have a listen or watch and as ever, feedback is always welcome.
Contact Details
Derren Gittins
Managing Director, Verplas Ltd
Tel - +44 (0) 1202 825898
Email - derren.g@verplas.co.uk
Web - www.verplas.co.uk
LinkedIn - linkedin.com/in/derren-gittins-2b5b5139
The Impact Sessions 40 - Positivity in a Pandemic
The Impact Sessions 39 - A Genuine Ambition to Improve NHS Performance
The Impact Sessions 38 - Heavy Industry in the North - How Is 2021 Looking?
The Impact Sessions 37 - Inspiring People Across the World - Quite the Ambition
The Impact Sessions 36 - A Genuine Passion for UK Manufacturing
The Impact Sessions 35 - Why The Pandemic Has Really Focused Businesses on Their Customers
The Impact Sessions 34 - 20 Years as a Guardian of a British Icon & Brand
The Impact Sessions 33 - How Is The Current University Experience Preparing Students for the Future
The Impact Sessions 32 - The Global Success Story of a UK Manufacturer & Brand
The Impact Sessions 31 - Hospitality & Food Businesses, Here's to a Better 2021
The Impact Sessions 30 - How Managing Your Goals Created Award-Winning Success & Growth
The Impact Sessions 29 - If You Have a Pension, Listen to or Watch This Podcast!
The Impact Sessions 28 - Marketing Trends for 2021 - Online & Local Should You Do Both?
The Impact Sessions 27 - Recruitment is Easy - There Are Loads of Candidates Around!
The Impact Sessions 26 - Oh No, Not The "Pivot" Word
The Impact Sessions 25 - Growing a New Business in a Global Pandemic
The Impact Sessions 24 - The Characteristics of a Genuine Entrepreneur
The Impact Sessions 23 - Academia & Business - Building Genuine Collaboration
The Impact Sessions 22 - Angel Investment
The Impact Sessions 21 - So What is Mental Health Awareness Actually About?
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