Episode 6: Mark Adams, Former President of Micron Technologies and COO of Lexar, on customer focus and when to push back
Power Quote: "People buy from people"
In a world so focused on technology and inventions, how we transact online or in-person is always through some form of relationship with other people. Mark Adams talked about two examples
- Amazon whose biggest strength is "study what other people want from their service"
- Domino's pizza slogan "your pizza is free if not delivered in 30 mins" demonstrating understanding of their consumers' unstated desire and emotions
Personal Story and Lessons: "Relationships have to be balanced and good for both parties"
As the President of Micron, Mark felt very compelled to take a hard stance with the world's largest consumer tech company. Listen to the story for what prompted Mark to take a HUGE decision even as he felt he was putting his career in jeopardy, what his thought process was like and how the situation played out. You will hear Mark's advice on when it is time for you to stand up and push back on your customer.
Closing Takeaway: Mark always tells himself - "Be humble, be hungry and always be the hardest working person in the room"
Listen to Mark's actionable insights and what keeps him grounded even after building a very impressive career serving as a senior-level executive at several multi-billion dollar companies.
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