Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower!
Adi Tobias, Head of Customer Experience Strategy & Operations at Uber, joins Clare Muscutt on the Inspiring Women in CX Podcast to discuss her own unpredictable pathway into CX, how she dismissed existing boundaries to carve out her own role, and the importance of CX agility in platform-based businesses. She also examines how, retrospectively, her ADHD diagnosis was a catalyst for where she is now: feeling blessed to have a brain that thinks differently when it comes to CX.
Tune in to hear them discuss:
👉 Blank-sheet-of-paper CX jobs
👉 Hybrid approaches to CX
👉 CX in platform-based businesses
👉 The power of test-and-learn in CX
👉 Being diagnosed with ADHD
👉 Neurodivergence as a CX superpower
👉 Coping skills for living in a neurotypical world
👉 Building neurodiverse teams
👉 The importance of finding a sponsor
👉 The power of partnering with different thinkers
👉 Adi’s advice for businesses to create equity and inclusion.
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