Podbean logo
  • Discover
  • Podcast Features

    Your all-in-one podcasting solution.

    Podcast App

    The best podcast player & podcast app.

  • Livestream

    High-performing audio live, without limits.

    Podcast Studio

    Easy-to-use audio recorder app.

  • PodAds

    Dynamic Ad Insertion for podcasts.

  • Premium

    Convert listeners into buyers anywhere, anytime
    with the convenience of Podbean Premium.

    Patron

    The seamless way for fans to support you directly
    from your podcast.

  • Ads Marketplace

    Join Ads Marketplace to earn money
    through sponsorship on your podcast.

  •  
  • All Arts Business Comedy Education
  • Fiction Government Health & Fitness History Kids & Family
  • Leisure Music News Religion & Spirituality Science
  • Society & Culture Sports Technology True Crime TV & Film
  • Live
  • Log in
  • Start your podcast for free
  • Podcasting
    • Podcast Features
    • Live Stream
    • PodAds
    • Podcast App
    • Podcast Studio
  • Monetization
    • Premium
    • Patron
    • Ads Marketplace
  • Enterprise
  • Pricing
  • Discover
  • Log in
    Sign up free
Inspiring Women In CX

Inspiring Women In CX

Business:Management

Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation

Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation

2022-06-29
Download

Olga Potaptseva, Founding Director of the European Customer Consultancy, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about how her university studies sparked her interest in customer research, how she came to (somewhat serendipitously!) lead a loyalty development programme at GfK, aligning CX with the business strategy, failing forwards (in life and in CX!), what it means to be a ‘customer-enabled’ organisation and her advice to women in CX about creating the life that you want.

 

Listen in as she talks about…

🔬 How studying Marketing and Economics sparked her interest in Customer Research

🙋‍♀️ Leading a loyalty development programme at GfK, before rolling out a global methodology

📊 Utilising customer data and insights to deliver business results

✨ The importance of self-belief in crafting the career and the life that you want

🤔 What it means to be a ‘customer-enabled’ organisation

📚 Her library of CX ‘micro-actions’ – things we can implement with virtually no budget

 

For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership

view more

More Episodes

Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation
2022-07-21 72
Clare Muscutt talks with Amélie Beerens about overcoming childhood trauma to become the women we’re destined to be
2022-07-11 72
Clare Muscutt talks with Ellie Sutton about customer experience & proposition development in supermarket retailing
2022-06-21 84
Clare Muscutt talks with Anna Noakes Schulze about the future of Web3 customer experience and the Metaverse
2022-06-14 82
Clare Muscutt talks with Chelsea Costelloe about Caribbean CX and dispelling customer journey mapping myths
2022-06-14 92
Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders
2022-04-26 106
Clare Muscutt talks with Gemma Colby about her transformational career journey and overcoming self doubt
2022-04-25 99
Clare Muscutt talks with Naima Mwawasi about breaking gender stereotypes, divorce and CX in Kenya
2022-03-30 109
Clare Muscutt talks with Thirza Schaap about working motherhood and building sustainable CX culture
2022-03-28 104
Clare Muscutt talks with Elena Rozanova about escaping Kharkiv and the realities experienced by Ukrainian female refugees
2022-03-14 119
Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry
2022-02-28 146
Clare Muscutt talks with Hayley Pugh about graduate careers, digital transformation and omnichannel Customer Experience
2022-02-15 161
Clare Muscutt talks with Liz Berks about research methods & getting closer to customers on any budget
2022-02-01 208
Clare Muscutt talks with Airship’s Strategic Services Lead, Jennie Lewis about the challenges faced by Women in Customer Experience Technology
2022-01-20 184
Clare Muscutt talks with Sarah Sargent about customer experience in housing and non-profit sectors.
2021-07-12 279
Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower!
2021-07-01 210
Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism and Beating Burnout
2021-06-24 232
Clare Muscutt talks with Sarah Curran-Usher MBE about the evolution of retail customer experience.
2021-06-11 188
Clare Muscutt talks about CX Insights & Women in the Workplace with Kantar Insights CEO, Amy Cashman
2021-06-03 195
  • ←
  • 1
  • 2
  • 3
  • →
01345678910111213141516171819

Get this podcast on your
phone, FREE

Download Podbean app on App Store Download Podbean app on Google Play

Create your
podcast in
minutes

  • Full-featured podcast site
  • Unlimited storage and bandwidth
  • Comprehensive podcast stats
  • Integrate with iTunes and Google
    store
  • Make money with your podcast
Get started

It is Free

  • Podcast Services

    • Podcast Features
    • Pricing
    • Enterprise Solution
    • Private Podcast
    • The Podcast App
    • Live Stream
    • Audio Recorder
    • Remote Recording
  •  
    • Create a Podcast
    • Video Podcast
    • Start Podcasting
    • Start Radio Talk Show
    • Education Podcast
    • Switch to Podbean
    • Submit Your Podcast
    • Podbean Plugins
  •  
    • Church Podcast
    • Nonprofit Podcast
    • Get Sermons Online
    • Free Audiobooks
    • How to Start a Podcast
    • How to Start a Live Podcast
    • How to Monetize a podcast
    • How to Promote Your Podcast
    • How to Use Group Recording
  • MONETIZATION

    • Premium Podcast
    • Podcast Advertising
    • Patron Program
  • Support

    • Contact Us
    • Support Center
    • Developers
    • Resources
    • Free Webinars
    • Podcast Events
    • Podbean Academy
    • Podcasting Smarter
  • Podbean

    • About Us
    • Careers We are hiring !
    • Affiliate Program
    • Badges
    • Terms of Use
    • Privacy Policy
    • Podbean Blog

Copyright © 2006-2022 Podbean.com