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AttractionPros Podcast

AttractionPros Podcast

Business:Management

AP Podcast - Episode 15: A conversation about guest service and employee training

AP Podcast - Episode 15: A conversation about guest service and employee training

2017-12-12
Download

In this episode, Matt poses a question to Josh about a recent customer service experience... and a very interesting conversation ensues. 

view more

More Episodes

AP Podcast - Episode 140: Randy Josselyn talks about empowerment, visiting other facilities and having fun in the industry we love
2020-05-05 296
AP Podcast - Episode 139: AttractionsPros LIVE from your kitchen, living room or den!
2020-04-28 268
AP Podcast - Episode 138: Roger Germann talks about non-linear career paths, embracing positivity and what most people don't know about being a CEO
2020-04-21 289
AP Podcast - Episode 137: Kristina Wilson walks us through contracts, financing, and giving back during this difficult time
2020-04-14 257
AP Podcast - Episode 136: Natalie Livingston talks about her rants, finding opportunity in every situation and why she is known as Water Safety Mama
2020-04-07 231
AP Podcast - Episode 135: Emily Howard talks about attraction design, putting animals first and telling the right story
2020-03-31 279
AP Podcast - Episode 134: Dennis Speigel talks about the impact of COVID-19 to the attractions industry and the world
2020-03-24 420
AP Podcast - Episode 133: Josh and Matt talk about working remotely; designating work time, staying social and taking naps
2020-03-17 269
AP Podcast - Episode 132: Three theme park students talk about recruiting, job seeker success strategies and the importance of soft skills
2020-03-10 487
AP Podcast - Episode 131: Pat Simmons discusses creativity, elegant solutions and creating an attraction that is beloved by the community
2020-03-03 238
AP Podcast - Episode 130: Tony Moore talks about unique attraction business models and building a sustainable culture
2020-02-25 272
AP Podcast - Episode 129: Franceen Gonzales talks about her safety journey, giving back and doing what you love
2020-02-18 329
AP Podcast - Episode 128: Jim Seay talks about aerospace engineering, the importance of having a mentor and celebrating the success of others
2020-02-11 338
AP Podcast - Episode 127: Janice Jokkel talks about company culture, blended learning and what it was like to fire herself
2020-02-04 249
AP Podcast - Episode 126: Phil Edgell talks about culture, active and passive guest behaviors and how to make up a word to help your business
2020-01-28 340
AP Podcast - Episode 125: Josh and Matt take social media engagement into their own hands - hear the live results!
2020-01-21 257
AP Podcast - Episode 124: At a listener's request, Matt and Josh dig into the art and science of recruiting, with the help of some friends of course!
2020-01-14 293
AP Podcast - Episode 123: Josh and Matt get all resolutionary for the 3rd time, recapping 2019 and looking forward to 2020
2020-01-07 245
AP Podcast - Episode 122: Zach Winfield talks non-profit economics, transparency and using large data sets to connect with individuals
2019-12-31 249
AP Podcast - Episode 121: Matt and Josh devour leftovers from AttractionPros Live at IAAPA
2019-12-24 234
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