Podbean logo
  • Discover
  • Podcast Features
    • Podcast Hosting

      Start your podcast with all the features you need.
    • Podbean AI Podbean AI

      AI-Enhanced Audio Quality and Content Generation.
    • Blog to Podcast

      Repurpose your blog into an engaging podcast.
    • Video to Podcast

      Convert YouTube playlists to podcasts, videos to audios.
  • Monetization
    • Ads Marketplace

      Join Ads Marketplace to earn through podcast sponsorships.
    • PodAds

      Manage your ads with dynamic ad insertion capability.
    • Apple Podcasts Subscriptions Integration

      Monetize with Apple Podcasts Subscriptions via Podbean.
    • Live Streaming

      Earn rewards and recurring income from Fan Club membership.
  • Podbean App
    • Podcast Studio

      Easy-to-use audio recorder app.
    • Podcast App

      The best podcast player & podcast app.
  • Help and Support
    • Help Center

      Get the answers and support you need.
    • Podbean Academy

      Resources and guides to launch, grow, and monetize podcast.
    • Podbean Blog

      Stay updated with the latest podcasting tips and trends.
    • What’s New

      Check out our newest and recently released features!
    • Podcasting Smarter

      Podcast interviews, best practices, and helpful tips.
  • Popular Topics
    • How to Start a Podcast

      The step-by-step guide to start your own podcast.
    • How to Start a Live Podcast

      Create the best live podcast and engage your audience.
    • How to Monetize a Podcast

      Tips on making the decision to monetize your podcast.
    • How to Promote Your Podcast

      The best ways to get more eyes and ears on your podcast.

    • Podcast Advertising 101

      Everything you need to know about podcast advertising.
    • Mobile Podcast Recording Guide

      The ultimate guide to recording a podcast on your phone.
    • How to Use Group Recording

      Steps to set up and use group recording in the Podbean app.
  • All Arts Business Comedy Education
  • Fiction Government Health & Fitness History Kids & Family
  • Leisure Music News Religion & Spirituality Science
  • Society & Culture Sports Technology True Crime TV & Film
  • Live
  • How to Start a Podcast
  • How to Start a Live Podcast
  • How to Monetize a podcast
  • How to Promote Your Podcast
  • How to Use Group Recording
  • Log in
  • Start your podcast for free
  • Podcasting
    • Podcast Features
      • Podcast Hosting

        Start your podcast with all the features you need.
      • Podbean AI Podbean AI

        AI-Enhanced Audio Quality and Content Generation.
      • Blog to Podcast

        Repurpose your blog into an engaging podcast.
      • Video to Podcast

        Convert YouTube playlists to podcasts, videos to audios.
    • Monetization
      • Ads Marketplace

        Join Ads Marketplace to earn through podcast sponsorships.
      • PodAds

        Manage your ads with dynamic ad insertion capability.
      • Apple Podcasts Subscriptions Integration

        Monetize with Apple Podcasts Subscriptions via Podbean.
      • Live Streaming

        Earn rewards and recurring income from Fan Club membership.
    • Podbean App
      • Podcast Studio

        Easy-to-use audio recorder app.
      • Podcast App

        The best podcast player & podcast app.
  • Advertisers
  • Enterprise
  • Pricing
  • Resources
    • Help and Support
      • Help Center

        Get the answers and support you need.
      • Podbean Academy

        Resources and guides to launch, grow, and monetize podcast.
      • Podbean Blog

        Stay updated with the latest podcasting tips and trends.
      • What’s New

        Check out our newest and recently released features!
      • Podcasting Smarter

        Podcast interviews, best practices, and helpful tips.
    • Popular Topics
      • How to Start a Podcast

        The step-by-step guide to start your own podcast.
      • How to Start a Live Podcast

        Create the best live podcast and engage your audience.
      • How to Monetize a Podcast

        Tips on making the decision to monetize your podcast.
      • How to Promote Your Podcast

        The best ways to get more eyes and ears on your podcast.

      • Podcast Advertising 101

        Everything you need to know about podcast advertising.
      • Mobile Podcast Recording Guide

        The ultimate guide to recording a podcast on your phone.
      • How to Use Group Recording

        Steps to set up and use group recording in the Podbean app.
  • Discover
    • Log in
    Sign up free
AttractionPros Podcast

AttractionPros Podcast

Business:Management

AP Podcast - Episode 15: A conversation about guest service and employee training

AP Podcast - Episode 15: A conversation about guest service and employee training

2017-12-12
Download

In this episode, Matt poses a question to Josh about a recent customer service experience... and a very interesting conversation ensues. 

view more

More Episodes

AP Podcast - Episode 180: AttractionPros LIVE at Show Up 2021
2021-02-16 257
AP Podcast - Episode 179: Tim Murphy talks about revamping guest demographics, driving new revenue streams, and reinforcing cleanliness standards
2021-02-09 339
AP Podcast - Episode 178: Josh and Matt get granular with a guest service experience
2021-02-02 328
AP Podcast - Episode 177: Kathryn Woodcock talks about human factors, accessibility and not making assumptions
2021-01-26 319
AP Podcast - Episode 176 - Jennifer Green talks about getting to know your government officials and the complicated world of lobbying
2021-01-19 278
AP Podcast - Episode 175: Jen Rice talks about being nice, learning some hard lessons and being an IAAPA Ambassador
2021-01-12 294
AP Podcast - Episode 174: The attractions industry shares their 2021 resolutions
2021-01-05 268
AP Podcast - Episode 173 - Andreas Andersen talks about change, flexibility and looking ahead 30 years
2020-12-29 231
AP Podcast - Episode 172 - Sharon Aguillen talks about Elvis, being a change agent and not saying "I can't"
2020-12-15 224
AP Podcast - Episode 171 - Linda Freeman talks about safety, volunteering and diversity of thought
2020-12-08 223
AP Podcast - Episode 166: Josh and Matt preview the incredible insight shared in the Suppliers Speak Series
2020-12-06 296
AP Podcast - Episode 170: Eric Fluet talks about marketing, networking, and the Pope in NYC
2020-12-01 233
AP Podcast - Episode 169: Jim Kunau talks about technology, learning from others and singing happy birthday
2020-11-24 239
AP Podcast - Episode 168: Josh and Matt talk about guest and employee feedback at Creative Works' Amusement 360
2020-11-17 238
AP Podcast - Episode 167: Pia Adlivanken talks about filling big shoes and why not everyone is cut out to be a funmaster
2020-11-10 282
AP Podcast - Episode 165: Matt Hubbard and Scott Benjamin talk about building relationships, employee training and the future of the foam pit
2020-10-27 276
AttractionPros - Episode 164: Pam Landwirth talks about purpose, employee engagement and starting with yes!
2020-10-20 263
AP Podcast - Episode 163: Kelly Molson talks about picking a company name, networking, and why she started a podcast
2020-10-13 285
AP Podcast - Episode 162: Joel Manby talks about love, servant leadership and turning a business around
2020-10-06 354
AP Podcast - Episode 161: Russ Van Natta is back to talk about books, improving ourselves and challenging assumptions
2020-09-29 291
  • ←
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • →
012345678910111213141516171819

Get this podcast on your
phone, FREE

Download Podbean app on App Store Download Podbean app on Google Play

Create your
podcast in
minutes

  • Full-featured podcast site
  • Unlimited storage and bandwidth
  • Comprehensive podcast stats
  • Distribute to Apple Podcasts, Spotify, and more
  • Make money with your podcast
Get started

It is Free

  • Podcast Services

    • Podcast Features
    • Pricing
    • Enterprise Solution
    • Private Podcast
    • The Podcast App
    • Live Stream
    • Audio Recorder
    • Remote Recording
    • Podbean AI
  •  
    • Create a Podcast
    • Video Podcast
    • Start Podcasting
    • Start Radio Talk Show
    • Education Podcast
    • Church Podcast
    • Nonprofit Podcast
    • Get Sermons Online
    • Free Audiobooks

  • MONETIZATION & MORE

    • Podcast Advertising
    • Dynamic Ads Insertion
    • Apple Podcasts Subscriptions
    • Switch to Podbean
    • YouTube to Podcast
    • Blog to Podcast
    • Submit Your Podcast
    • Podbean Plugins
    • Developers

  • KNOWLEDGE BASE

    • How to Start a Podcast
    • How to Start a Live Podcast
    • How to Monetize a Podcast
    • How to Promote Your Podcast
    • Mobile Podcast Recording Guide
    • How to Use Group Recording
    • Podcast Advertising 101

  • Support

    • Support Center
    • What’s New
    • Free Webinars
    • Podcast Events
    • Podbean Academy
    • Podbean Amplified Podcast
    • Badges
    • Resources

  • Podbean

    • About Us
    • Podbean Blog
    • Careers
    • Press and Media
    • Green Initiative
    • Affiliate Program
    • Contact Us
  • Privacy Policy
  • Cookie Policy
  • Terms of Use
  • Consent Preferences
  • Copyright © 2015-2025 Podbean.com