It's always a good time to focus on keeping your customers happy and loyal. In this episode of Banking Out Loud, we sit down with Sushil Wenholz and Paul Louderman of Customer Communication Group to discuss ways to increase customer loyalty — including 3 tips to get started and key mistakes to avoid.
Host:
Nancy Ozawa
Senior Vice President, Marketing
PCBB
Guests:
Sushil Wenholz
VP, Creative Director
Customer Communications Group, Inc.
sushil@customer.com
Paul Louderman
SVP, Account Management
Customer Communications Group, Inc.
paul.louderman@customer.com
Learn more about Customer Communication Group, Inc. (CCG)
Harnessing the Potential of Generative AI in Banking
Accelerating Faster Payments Success – Insights from PCBB & Fiserv
Performance Review Tips That Really Work
Preventing Cyber Attacks – Insights from a US Secret Service Agent
The Art of Intentional and Successful Communication
Strategy Before Structure: A Roadmap for Succecss
Achieving Disney-level Customer Service - The Mouse Is In The House!
All About Crypto and Blockchain Technology
CECL Case Study: From In-House to Outsourced (Micro-cast)
Extraordinary Sales Results: Tips, Mistakes, The Value Equation
The Evolution of Real-Time Payments: Part 2 - What’s Next?
Mind, Body and Banking
The Evolution of Real-Time Payments: Part 1 - Then and Now
CECL - Beyond Implementation Part 2: Getting Started & Thoughts on Using Spreadsheets for CECL
CECL - Beyond Implementation, Part 1: Organizing Data & Explaining Results
Machine Learning & Artificial Intelligence
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