In this episode of Banking Out Loud, US Secret Service agent Stephen Dougherty joins hosts Sonia Portwood and Nancy Ozawa to discuss cybercrime and the Secret Service’s mission to protect and secure the US financial and economic infrastructure. Stephen shares examples of types of cybercrime, including business email compromise schemes, romance scams, work-from-home scams and deep fakes, and explains how technology tools, including AI, have made these schemes more sophisticated than ever. He also provides tips on when and to which law enforcement or relevant authority suspicious activity should be reported to.
Hosts:
Sonia Portwood
Chief Sales and Marketing Officer
PCBB
sportwood@pcbb.com
Nancy Ozawa
Senior Vice President, Marketing
PCBB
nozawa@pcbb.com
Guest:
Stephen Dougherty
U.S. Secret Service
CID/GIOC
stephen.dougherty@usss.dhs.gov
Resources:
• US Secret Service Field Offices: https://www.secretservice.gov/contact/field-offices
• The Financial Services Information Sharing and Analysis Center: https://www.fsisac.com/
• Preparing for a Cyber Incident: https://www.secretservice.gov/investigation/Preparing-for-a-Cyber-Incident
Harnessing the Potential of Generative AI in Banking
Accelerating Faster Payments Success – Insights from PCBB & Fiserv
Performance Review Tips That Really Work
The Art of Intentional and Successful Communication
Strategy Before Structure: A Roadmap for Succecss
Achieving Disney-level Customer Service - The Mouse Is In The House!
All About Crypto and Blockchain Technology
Sticky Business: Increasing Customer Loyalty
CECL Case Study: From In-House to Outsourced (Micro-cast)
Extraordinary Sales Results: Tips, Mistakes, The Value Equation
The Evolution of Real-Time Payments: Part 2 - What’s Next?
Mind, Body and Banking
The Evolution of Real-Time Payments: Part 1 - Then and Now
CECL - Beyond Implementation Part 2: Getting Started & Thoughts on Using Spreadsheets for CECL
CECL - Beyond Implementation, Part 1: Organizing Data & Explaining Results
Machine Learning & Artificial Intelligence
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