Change over the decades has seen internal communication shift from being top down to more circular, from being broadcast to conversations. But for that to work we need to create spaces for conversations, and we must listen to people – really listen.
In this episode, Jenni lifts the lid on the chaos that comes from not listening, the risks of listening too much to the wrong people, and shares five things to do differently to create calm when listening to employees.
You can continue the conversation with Jenni on Twitter and LinkedIn
Resources:
Leaders are responsible for psychological safety podcast by the Calm Edged Rebels
https://calmedgedrebels.com/leaders-are-responsible-for-psychological-safety/
Blog: Psychological safety and trust are not the same thing by Redefining Communications
https://redefiningcomms.com/psychological-safety-and-trust-are-not-the-same-thing/
Deep Listening: impact beyond words by Oscar Trimboli
https://uk.bookshop.org/books/1605841264_deep-listening-impact-beyond-words/9780995377745
Poles Apart: Why People Turn Against Each Other, and How to Bring Them Together by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield
https://uk.bookshop.org/a/9752/9781847942951
Blog: How to avoid team friction – from poles apart to pulling together by Redefining Communications
https://redefiningcomms.com/how-to-avoid-team-friction/
Do words really matter? By Beth Collier via LinkedIn
https://www.linkedin.com/pulse/do-words-really-matter-beth-collier/
Messengers: Who We Listen To, Who We Don't, and Why by Stephen Martin & Joseph Marks
https://uk.bookshop.org/a/9752/9781847942357
Influential Internal Communication: Streamline Your Corporate Communication to Drive Efficiency and Engagement by Jenni Field
https://redefiningcomms.com/influential-internal-communication-book-jenni-field/
Chaos to calm: Bonus episode – Remotely Interested? research S4
Chaos to calm: International culture and its impact on communication with Sarah Black S4 E10
Chaos to calm: How to manage difficult conversations with Louisa Clarke S4 E9
Chaos to calm: Why every leader needs a coach with Jo Twiselton S4 E8
Chaos to calm: Managing reputation and risk with Eva Maclaine S4 E7
Chaos to calm: Finding calm within your communications team with Katie Marlow S4 E6
Chaos to calm: How to build mental resilience in your organisation with John Humphreys S4 E5
Chaos to calm: Translating your external brand into your employee experience with Lucy Kemp S4 E4
Chaos to calm: Using data to make decisions with Benjamin Ellis S4 E3
Chaos to calm: Building an inclusive culture with Advita Patel S4 E2
Chaos to calm: Understanding organisational chaos with Jenni Field S4 E1
Chaos to calm: Season 4 Trailer
Chaos to calm: How to know if leadership is for you S3 E10
Chaos to calm: Understanding the difference between empathy and compassion S3 E9
Chaos to calm: How to communicate sustainability and purpose inside organisations S3 E8
Chaos to calm: Culture, employee lifecycle and improving the employee experience S3 E7
Chaos to calm: What are the best tools to help you prioritise? S3 E6
Chaos to calm: What does an internal communications function do? S3 E5
Chaos to calm: How to rebuild trust S3 E4
Chaos to calm: Why we need unity in our leadership teams S3 E3
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