As experts, managers or leaders, we often seek to help others by talking, talking, talking. But what if we didn’t talk and just listened?
This week in The Mind Tools L&D Podcast, Ross and Gemma are joined by Georgie Rudd, an executive coach, to discuss the trials and delights of listening.
We explore:
· reasons that we don’t listen well
· the consequences of not listening (and of listening!)
· how we can improve listening skills.
Georgie recommended Nancy Klein as an expert on listening and techniques to improve. Time to think is a good place to start: amazon.co.uk/Time-Think-Listening-Ignite-Human/dp/0706377451
You can find out more about Liz Wiseman’s concepts of multipliers and diminishers in her book Multipliers: amazon.co.uk/Multipliers-Best-Leaders-Everyone-Smarter/dp/006239066X
In ‘What I Learned This Week’, Gemma spoke about the widest fairy ring in the world. John Wright reports that it’s around 800m across in A spotter’s guide to countryside mysteries, but a quick internet search revealed this to be a questionable fact.
For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
And, this week, we’re giving a special shout out to our Learning Performance Benchmark. Not sure how your L&D function is performing? Find out now, for free: mindtools.com/business/products/lpb/
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with our speakers on LinkedIn:
· Gemma Towersey
· Ross Dickie
· Georgie Rudd
Georgie can also be contacted via her website: https://www.ruddcoaching.co.uk/
162 — How did I end up here? Getting started in L&D
161 — Beyond hoodies and ping pong: Lessons from tech
160 — What's in your L&D book bag? (Part 2)
159 — Hot desks: Do not touch
158 — Attention spans: With apologies to goldfish
157 — Why should we care about behaviour change?
156 — What is the role of emotion at work?
155 — Is HR unethical?
154 — How do you know your interventions are working?
153 — How can we embrace neurodiversity at work?
152 — How can we support remote workers?
151 — Is 'lifelong learning' a myth?
150 — Live from London: The past, present and future of learning
149 — GoodPractice go to the movies
148 — Can we get over 'shiny object syndrome'?
147 — How can tech in L&D drive efficiencies at work?
146 — How do people learn?
145 — Women in learning special
144 — What emerging tech has potential for L&D?
143 — How do we manage uncertainty at work?
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