As experts, managers or leaders, we often seek to help others by talking, talking, talking. But what if we didn’t talk and just listened?
This week in The Mind Tools L&D Podcast, Ross and Gemma are joined by Georgie Rudd, an executive coach, to discuss the trials and delights of listening.
We explore:
· reasons that we don’t listen well
· the consequences of not listening (and of listening!)
· how we can improve listening skills.
Georgie recommended Nancy Klein as an expert on listening and techniques to improve. Time to think is a good place to start: amazon.co.uk/Time-Think-Listening-Ignite-Human/dp/0706377451
You can find out more about Liz Wiseman’s concepts of multipliers and diminishers in her book Multipliers: amazon.co.uk/Multipliers-Best-Leaders-Everyone-Smarter/dp/006239066X
In ‘What I Learned This Week’, Gemma spoke about the widest fairy ring in the world. John Wright reports that it’s around 800m across in A spotter’s guide to countryside mysteries, but a quick internet search revealed this to be a questionable fact.
For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
And, this week, we’re giving a special shout out to our Learning Performance Benchmark. Not sure how your L&D function is performing? Find out now, for free: mindtools.com/business/products/lpb/
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with our speakers on LinkedIn:
· Gemma Towersey
· Ross Dickie
· Georgie Rudd
Georgie can also be contacted via her website: https://www.ruddcoaching.co.uk/
144 — What emerging tech has potential for L&D?
143 — How do we manage uncertainty at work?
142 — Is L&D in competition with HR?
141 — How do we go beyond the course?
140 — Room 101 (Part 2)
139 — How can we transform learning?
138 — Is it time we stopped discussing innovation?
137 — What will be hot in workplace L&D in 2019?
136 — Does the language of L&D matter?
135 — What's missing from the learning-tech industry?
134 — How can L&D support digital transformation?
133 — How can experience design tap into our emotions?
132 — How can I use storytelling to engage learners?
131 — What makes a great onboarding experience?
130 — How can I work with robots instead of against them?
129 — How can I make the most of a mentoring relationship?
128 — How do I develop learning agility?
127 — How do I design MOOCs that people actually complete?
126 — Christmas Special: Have I Got L&D News For You
125 — Are we failing our profession?
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