Remarkable Results Radio Podcast
Leisure:Automotive
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
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In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.
Connect with Chris:
chris@autofixsos.com
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
Is There Going to be a Wealth Tax? [E115] - Business By The Numbers
So You Think You Want To Open Your Second Location? [THA 377]
Are We Setting Barometers? [E131] - Diagnosing the Aftermarket A to Z
Can Marketing "Even Out" The Workload? [E097] - The Auto Repair Marketing Podcast
The Driving Force: Extraordinary Results with Ordinary People [RR 948]
A Tale of Succession & Success! Mark Fuerbacher's Story at Universal Imports of Rochester. [E161] - Chris Cotton Weekly Blitz
What We Can Learn From The Falco Family Business [RR 947]
Do the "Rich" Pay Their Fair Share of Taxes? [E114] - Business By The Numbers
ASE Subject Matter Experts [THA 376]
That EVIL Word: Profit [E130] - Diagnosing the Aftermarket A to Z
How Population Impacts Marketing [E1096] - The Auto Repair Marketing Podcast
Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946]
The Greatest Act of Selflessness: Kimberly's Kidney Donation Experience [E160] - Chris Cotton Weekly Blitz
A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]
Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375]
Will I Qualify for that Loan? Will the Buyer of My Business? [E113] - Business By The Numbers
Lock Labs, AutoProPad, and NASTF with Mo Ali [E129] - Diagnosing the Aftermarket A to Z
Creating Loyal Auto Repair Customers [E095] - The Auto Repair Marketing Podcast
Are You Measuring Sales by the Minute? [RR 944]
Using Dealership Weakness to Build a Strong Auto Repair Shop - Chris Cotton Weekly Blitz
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