Remarkable Results Radio Podcast
Leisure:Automotive
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
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In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.
Connect with Chris:
chris@autofixsos.com
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
So You Think You Understand Coolants? [RR 931]
The Most Important Rule for Auto Repair Shops: Always Say Yes to Customers - Chris Cotton Weekly Blitz
Get the Most Out of Vision Hi-Tech Training and Expo - With Tanner Brandt [E123] - Diagnosing the Aftermarket A to Z
Al Dente Excellence: The PASTA Method [RR 930]
Meet the 2024 Mobile A/C Pioneer Award Winners [THA 368]
Mortgage Rates, Forecast, Self Employment with Pat McCormick [E106] - Business By The Numbers
"Ask Us Anything" Webinar with Justin Morgan [E122] - Diagnosing the Aftermarket A to Z
Getting The Most Out of Conferences [E088] - The Auto Repair Marketing Podcast
Preventing Water Pump Comebacks [RR 929]
Help Me Fix My Procrastination: Get Your Auto Repair Shop Book Done![E152] - Chris Cotton Weekly Blitz
Engineering School Taught Me How To Think [RR 928]
Help! I Can't Pay my Taxes! [E105] - Business By The Numbers
2024 Outlook with the Aftermarket Radio Network [THA 367]
NASTF, VSP, SDRM with Donny Seyfer [E121] - Diagnosing the Aftermarket A to Z
The Off-Road to Success: Darrin Barney's Journey in 4x4s and Business Coaching [E087] - The Auto Repair Marketing Podcast
“Not Your Grandfather’s Air Conditioning Anymore!” [RR 927]
Navigating the Impact of Technician Shortages on Auto Repair Shop Productivity and Revenue [E151] - Chris Cotton Weekly Blitz
Which Scan Tool Should I Buy? Vision Hi-Tech Training & Expo 2024 [RR 926]
Selling Tires : Can you Afford Not To? With Mike Edge [E104] - Business By The Numbers
Service Advisor Role Play #7 [THA 366]
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