Remarkable Results Radio Podcast
Leisure:Automotive
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.
Connect with Chris:
chris@autofixsos.com
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
Gaming and Auto Repair...and Life [E128] - Diagnosing the Aftermarket A to Z
Top Ten Canva Tips from The Pros [E094] - The Auto Repair Marketing Podcast
In 8 Years I’ve Been Through 68 Service Advisors [RR 942]
If Not You - Who is Watching Your Auto Repair Shop [E158] - Chris Cotton Weekly Blitz
Mentorship, Training and the Rise of Specialists [E941]
Mailbox: Listener Questions Answered [E111] - Business By The Numbers
Shop Owner Mastermind [THA 373]
An Intro to They Ask You Answer [E093] - The Auto Repair Marketing Podcast
What Makes For a Great Class with Sean Tipping [E127] - Diagnosing the Aftermarket A to Z
The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940]
Mastering Your Financials: The Pillars of Success in Your Auto Repair Shop [E157] - Chris Cotton Weekly Blitz
Business Growth and Personal Development: Education, Delegation and Elevation [RR 939]
Rising Costs - Raising Prices [E110] - Business By The Numbers
The Evolution of Automotive Technology Training [THA 372]
We REALLY Need to Talk About Electricity [E126] - Diagnosing the Aftermarket A to Z
Creating a Life You Don't Need to Escape From with Mike Ragsdale of the 30a Company [E092] - The Auto Repair Marketing Podcast
Are You Addicted to Social Media? [RR 938]
Understanding Transition Leaks - The Hidden Drain on Auto Repair Shop Productivity [E156] - Chris Cotton Weekly Blitz
Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937]
What If?! [E109] - Business By The Numbers
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