Remarkable Results Radio Podcast
Leisure:Automotive
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.
Connect with Chris:
chris@autofixsos.com
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
Coaches Lab: When Will Shops Stop Doing Work That They Don’t Get Paid For? [THA 363]
Ambition vs Greed [E117] - Diagnosing the Aftermarket A to Z
Pros On The Road 2024 [E083] - The Auto Repair Marketing Podcast
I’m More Than Just A Mechanic [RR 919]
Unleashing Your Auto Repair Shops Potential: What Was Your Facility Designed to Produce? [E147] - Chris Cotton Weekly Blitz
Understanding Intangible Holes in Your Business [RR 918]
Charitable Contributions Explained [E100] - Business By The Numbers
What is Leadership Coaching? [THA 362]
Good Grief with Margaret Light [E116] - Diagnosing the Aftermarket A to Z
Annual Marketing Planning with Matt Wagg and LauraLee Schmidt [E082] - The Auto Repair Marketing Podcast
Why Do Some People Embrace Change While Others Resist It? [RR 917]
Fireside Chat with Hunt! Reconciling Your Accounts [146] - Chris Cotton Weekly Blitz
A Real World Perspective on Safety [RR 916]
Writing Off Your Racecar [E099] - Business By The Numbers
Driving Change: Women’s Influence in the Automotive World [THA 361]
The Dreaded 4AM Phone Call: Family Emergency [E115] - Diagnosing the Aftermarket A to Z
2023 Wrap-Up | Brian and Kim's Favorite Episodes [E081] - The Auto Repair Marketing Podcast
The Art of Client Appreciation [RR 915]
What is Coaching Up & Goal Setting Tips for 2024 (E145) - Chris Cotton Weekly Blitz
Back to the Basics: Gear Doesn’t Buy Skill [AW 190]
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