Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.” We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.
A great episode and fun!
You’ll discover:
How you treat customers is who you are as a person Skill set to deal with challenging situations Understanding customer emotion What is the Amygdala hijack? The difference between being and acting like The importance of depersonalization and how it effects communication The peek-end rule
Interview Links & Other Resources
Mere Mortals Unite on C-Suite Radio
iTunes - Subscribe, Rate and Review
Listen on Podbean
Don’t blame me!
Listen with Empathy - Vanessa Spiller
The World’s Gone MAD
See the Good - Lisa Ryan
Precious Time
Thought to Thoughtful - Mindy Gibbins-Klein
Don’t Worry...Be
Mental Muscle - Jake French
Notes to Yourself
Right Decision, First Time - Annette Dubrouillet
Create Your Own Reality
Improving the Lives of Others - Greg Williams
The Power of Independence
The Power of Choice
Power of Patience - Jaime Jay
Really? Always? Never? No One?
How to Ask for Help - Marty Stanley
Weekends are for Chocolate
Forgiveness Friday
High Level View
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