Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.” We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.
A great episode and fun!
You’ll discover:
How you treat customers is who you are as a person Skill set to deal with challenging situations Understanding customer emotion What is the Amygdala hijack? The difference between being and acting like The importance of depersonalization and how it effects communication The peek-end rule
Interview Links & Other Resources
Mere Mortals Unite on C-Suite Radio
iTunes - Subscribe, Rate and Review
Listen on Podbean
Pay Attention - Traci Brown
Strategic Branding for Everyone - Katherine Miracle
Don’t Take Anything Personally
Humor at Work - Andrew Tarvin
The Power of Connection - Phil Gerbyshak
Be Impeccable With Your Word
Let’s Get Along - Candy Whirley
Selling Influence - Mark Bowser
Celebration Power
Dynamic Networking - Meridith Elliott Powell
Power of Movement - Rochelle Rice
If Only...
Ask Stupid Questions - Russell Pearson
Choose to be an Optimist - Beth Caldwell
Living in Abundance
Humor is a Super Power - Lenny Ravich
Strategic Disengagement
Faith - Maia Aziz
Honor Unique
Personal Brilliance - Jim Canterucci
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