Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.” We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.
A great episode and fun!
You’ll discover:
How you treat customers is who you are as a person Skill set to deal with challenging situations Understanding customer emotion What is the Amygdala hijack? The difference between being and acting like The importance of depersonalization and how it effects communication The peek-end rule
Interview Links & Other Resources
Mere Mortals Unite on C-Suite Radio
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Listen on Podbean
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Exploring Professional and Personal Values with Mike Domitrz
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Moving from Lack to Abundance - Olga Job
From Dream to Success - Dave Nelsen
Communicating with Impact - Patrick Donadio
How to Create a Culture of Engagement - Beacon Communities
Meet 5 New People Every Day - Robert Galinsky
Contributing to a Better Community - Greater Bridgeport Transport
How to Increase Your Energy, Focus and Productivity - Neen James
Just Be Nice - Josh Jones
Learning to Set Boundaries - The Pat Iyer Group
Becoming a Dynamic Communicator - Jill Schiefelbein
Creating a Culture of Trust - TiER1
Engagement Through Employee Recognition - Terryberry
Navigating the Game of Life - Mo Gawdat
Developing Company Culture - Professional Movers
The Power of Storytelling - Kelly Swanson
The Leadership Gap - Lolly Daskal
Show Up as the Star You Are - Jess Todtfeld
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