Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.” We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.
A great episode and fun!
You’ll discover:
How you treat customers is who you are as a person Skill set to deal with challenging situations Understanding customer emotion What is the Amygdala hijack? The difference between being and acting like The importance of depersonalization and how it effects communication The peek-end rule
Interview Links & Other Resources
Mere Mortals Unite on C-Suite Radio
iTunes - Subscribe, Rate and Review
Listen on Podbean
The Life that Persistence Built - Dennis Brooke
Learn It, Then Live It - Betsy Allen-Manning and Tonya Spencer
Big Thinking Leads to Big Actions - Jeffrey Hayzlett
Mindset Matters - Sonia Satra
Find the Lighter Side of Life - Jason Kotecki
How to Build Passionate Enthusiasm - Pegine Echevarria
Simplify Your Message for Successful Communication - David Friedman
Seeing Funny or Being Funny, It's Your Choice - Karyn Buxman
Focus Gets You What You Want - Dave Sanderson
Ditching the Cubicle for Adventures in the Great Outdoors - Jody Maberry
Overcoming Fear: Going from Yikes to Yes! - Jessica Pettit
Being a Role Model at Work - Lee Cockerell
Moving from SHOULD to WANT to CAN - Jean Moroney
Developing Empathy + Other Life Skills - Bob Burg
Letting GO for Clarity and Focus - Joe Calloway
Resolving Conflict Like a Superhero - Veronica Stiles
Principles of Service - Warwick Merry
Always Do Your Best
Be Real & Truly Care - Patrick Henry
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